Workforce Absence Operations Manager

Sedgwick

. Oversee technical and operational functions, compliance with company standards, industry best practices, service quality, staffing and training needs, budget preparation, and profit and loss management .

Posted 9/23/2026full-timeUnited StatesSeniorLead💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in claims management, compliance with industry standards, and effective leadership in overseeing operational functions. Proven ability to establish business plans, manage budgets, and ensure service quality while fostering team performance.

Highest-signal resume keywords

Claims Management ExperienceSupervisory ExperienceLeadership SkillsAnalytical SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementBudget PreparationQuality Review ProcessCompliance ManagementPerformance Competencies

Soft Skills

Excellent Communication SkillsInterpersonal SkillsNegotiation SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Professional Certifications

Industry Keywords

Service QualityClient Service RequirementsInternal ControlsAudit RequirementsDisability Plan Documents

About the role

Key responsibilities & impact

Oversee technical and operational functions, compliance with company standards, industry best practices, service quality, staffing and training needs, budget preparation, and profit and loss management
Oversee the internal quality review process and report monthly
Assure compliance with client internal controls, audit requirements, and service agreement requirements
Establish business plans with goals and objectives for assigned clients
Ensure claims management policies and procedures meet service standards, state statutes/regulations, disability plan documents, industry best practices, and client service requirements
Establish and maintain client contacts
Support the organization's quality programs
Perform other duties as assigned
Travel as required
Administer company personnel policies and follow staffing standards and training recommendations
Interview, hire, and establish colleague performance development plans
Conduct colleague performance discussions
Provide support, guidance, leadership, and motivation to promote maximum performance
Directly oversee fewer than 25 colleagues

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
Licenses as required
Professional certifications appropriate to line of business preferred
Eight (8) years claims management experience or equivalent combination of education and experience required
Two (2) years supervisory experience
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to travel as required

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401k and matching
PTO
Disability insurance
Life insurance
Employee assistance
Flexible spending or health savings account
Other additional voluntary benefits
Reasonable accommodations
Work-life balance
Career growth opportunities