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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on quality assurance and effective communication. Proficient in managing documentation and adapting to changing standards in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceQuality AssuranceMicrosoft OutlookMicrosoft WordMicrosoft Excel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality AssuranceDocumentation StandardsTask PrioritizationComputer ProficiencyOffice Equipment Usage
Soft Skills
Verbal CommunicationWritten CommunicationOrganizationAdaptabilityStress Management
Certifications & Qualifications
High School Diploma
Industry Keywords
Property and Casualty InsuranceCustomer StandardsInspection ReportsJob Order Management
About the role
Key responsibilities & impact- Review and make necessary corrections on completed proprietary inspection reports to ensure company and customer standards are met or exceeded
- Identify quality issue trends and close out job orders
- Answer and resolve inbound calls from field inspectors, homeowners, and customers
- Schedule outbound appointments as needed
- Monitor emails
- Partner with internal team to complete daily tasks
- Escalate customer issues when appropriate
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma required
- Minimum of three (3) years of experience in the customer service industry required
- Previous experience with quality assurance related to documentation, standards, and processes preferred
- Previous experience in the property and casualty insurance industry a plus
- Experience with Microsoft Outlook, Word, and Excel required
- Skilled in both verbal and written communication
- Ability to switch between tasks effectively
- Skilled in organization and prioritization
- Skilled in using computers
- Ability to be a self-starter and a quick learner
- Ability to stay calm in stressful, busy environment
- Ability to quickly adjust to updates and changes in standards, role requirements, and customer expectations
- Must be able to lift files, open filing cabinets, and bend or stand on a stool as necessary
- Must be able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
Benefits
Comp & perks- Health, dental and vision insurance
- 401K with company match
- Paid time off (PTO)
- Short- and long-term disability insurance
- AD&D insurance
- Life insurance