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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SAP SD module support, including incident resolution, process improvements, and governance adherence. Proficient in managing Order-to-Cash processes and integrating tax compliance within Brazilian regulations.
Highest-signal resume keywords
SAP SD Module SupportApplication Management Services (AMS)Order-to-Cash (OTC) ProcessesTax and Fiscal ProcessesSAP S/4HANA and SAP Fiori
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementChange ManagementSales Order CreationBilling/VF01ShippingCondition Type DeterminationBrazil LocalizationGovernance ProcessesProduction Support EnvironmentDocumentation Management
Soft Skills
CollaborationDiscipline
Tools & Technologies
SAP S/4HANASAP FioriTicket Management Systems
Industry Keywords
Sales and DistributionNF-eFiscal ComplianceIntegrated Incident ResolutionRegression Testing
About the role
Key responsibilities & impact- Perform AMS support activities for the SAP SD module
- Ensure service delivery meets the quality standards and deadlines established in the SLAs
- Analyze and resolve incidents and requests related to sales, billing, pricing, and shipments
- Document actions and keep records up to date in ticket management systems
- Implement improvements, customizations, and minor enhancements in accordance with change management and governance processes
- Ensure the proper functioning of Order-to-Cash (OTC) processes, from sales order creation through billing and goods issue
- Consider tax and fiscal impacts on processes
- Stay up to date with SAP S/4HANA and SAP Fiori applications for the SD module
- Collaborate with functional areas such as MM and FI, as well as with technical teams
- Support the resolution of integrated incidents and regression testing
Requirements
What you’ll need- Proven experience in AMS (Application Management Services)
- Strong command of the full support lifecycle, including incidents, requests, changes, and improvements
- Ability to work in a production support environment
- Strong discipline in following and safeguarding governance processes
- Knowledge of tax and fiscal processes related to the SAP SD module
- Knowledge of integration with Brazilian tax processes, NF-e, pricing/Condition Type determination, sales orders, billing/VF01, shipping, and Brazil localization
- Advanced or fluent English proficiency in reading, writing, and speaking
- Up to date with new SAP S/4HANA releases
- Knowledge of SAP Fiori applications related to the SD (Sales and Distribution) module
Benefits
Comp & perks- Equal opportunities for all
- Support for professional growth
- An inclusive environment that respects employees’ needs
- Opportunities for people with disabilities
- Consulting work with exposure to technologies such as SAP, Microsoft, IBM, Adobe, Salesforce, Google Cloud, AWS, and Cisco
