Service Desk Technician

Seitel Systems, Inc.

. Provide Tier One and Tier Two IT support to clients .

Posted 10/5/2026full-timeSeattle • Washington • United StatesJuniorMid-Level💰 $29 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in providing Tier One and Tier Two IT support, with strong communication skills for both technical and non-technical audiences. Experienced in troubleshooting technical issues across various platforms and familiar with cloud computing, IT security, and emerging technologies.

Highest-signal resume keywords

IT SupportCloud ComputingMicrosoft AzureTroubleshootingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportTroubleshootingCloud ComputingNetworkingVirtualizationAIMicrosoft AzureM365IntuneDefender

Soft Skills

Effective CommunicationSelf-StarterAction-OrientedCollaborationMentoring

Tools & Technologies

WindowsMacConnectWiseVeeamCopilot

Certifications & Qualifications

Microsoft Certifications

Industry Keywords

IT SecurityService DeliveryTechnical SupportContinuous ImprovementClient Relationship Management

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Provide Tier One and Tier Two IT support to clients
Work with teammates to resolve problems quickly
Communicate clearly and document thoroughly
Create a consistently great support experience
Collaborate with and mentor teammates on emerging technologies and lessons learned
Drive right-to-left improvements to improve service delivery
Troubleshoot everyday technical issues and more involved technical problems
Support clients in and around Seattle
Occasionally travel around the Puget Sound to client locations
Build strong working relationships and open communication within the Service Desk team
Become proficient with Seitel Systems' tools and systems
Progress on a career development plan and expand technical skills

Requirements

What you’ll need

Effective communication skills for technical and non-technical audiences
Self-starter with a solid work ethic and action-oriented approach
Active participation in the Three Ways philosophy and continuous improvement
Knowledge of cloud computing, IT security, AI, virtualization, networking, and troubleshooting for servers, infrastructure, and desktops
Experience with Microsoft Azure, M365, Intune, and Defender
Fluency with Windows and Mac platforms
Familiarity with ConnectWise and Veeam
Familiarity with Copilot
Minimum of two years of progressive IT experience
Microsoft and other certifications consistent with IT experience
Must reside locally; non-local candidates will not be considered
Reliable transportation and a driver's license required for occasional travel around the Sound

Benefits

Comp & perks

Employee-owned company (ESOP)
Career Development plan
Opportunities to learn new technologies and earn relevant certifications
Hybrid work model: two days working remotely each week