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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Enterprise Customer Success initiatives, focusing on time-to-value, adoption, retention, and renewal readiness while ensuring measurable outcomes and strategic alignment across global accounts. Possesses strong commercial judgment and the ability to engage with complex stakeholders to drive product adoption and customer satisfaction.
Highest-signal resume keywords
Enterprise Customer Success LeadershipTime-To-Value OwnershipExecutive EngagementCustomer Health ManagementStrategic Business Reviews
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Success StrategyData SolutionsAnalyticsSEOAI VisibilityRetention ManagementRenewal ReadinessMulti-Product AdoptionOperating DisciplineRisk Management
Soft Skills
Clear CommunicationExecutive PresenceInspirational LeadershipTimely Decision-MakingResults-Oriented Approach
Industry Keywords
Marketing TechnologyCustomer FeedbackOnboarding StandardsCustomer Health ScorecardsGlobal AccountsComplex StakeholdersValue RealizationGTM PlaysExecutive ReportingOperational Rigor
About the role
Key responsibilities & impact- Run Customer Success globally for Semrush’s largest and most strategic customers
- Own time-to-value, adoption, value realization, retention, renewal readiness, and expansion partnership across the Enterprise customer base
- Build a world-class Enterprise Customer Success motion
- Own the Enterprise customer journey from closed-won through value realization and renewal readiness
- Define a globally consistent Enterprise CS operating model across regions, account tiers, product lines, and customer complexity
- Install operating rhythms across onboarding, adoption, customer health, renewal readiness, executive engagement, and risk management
- Clarify ownership across CSMs, Sales, Renewals, Solutions Engineering, and Professional Services
- Build onboarding standards and ensure customers realize measurable value quickly
- Drive deeper product adoption across the Semrush portfolio
- Build a disciplined Enterprise renewal readiness motion with Sales and Renewals
- Improve visibility into customer health, adoption quality, risk, executive alignment, and value realization
- Create risk categories, save plans, escalation paths, and executive engagement standards
- Elevate QBRs and EBRs into strategic business conversations
- Create clean handoffs and operating discipline across Customer Success, Enterprise Sales, Renewals, Product, Solutions Engineering, Support, Professional Services, Enablement, RevOps, and Adobe field teams
- Turn customer feedback into actionable input for Product, GTM, Enablement, and leadership
- Lead front-line managers and raise the bar on CSM talent
- Work credibly with Enterprise Sales, challenge Product with customer insight, and engage senior customers
Requirements
What you’ll need- Proven leadership of Enterprise Customer Success teams in SEO, AI visibility, brand visibility, content, competitive intelligence, data solutions, analytics, or broader marketing technology
- Experience owning time-to-value, adoption, customer health, retention, and renewal readiness
- Strong enterprise customer fluency: executive engagement, complex stakeholders, multi-product adoption, global accounts, and strategic business reviews
- Deep product orientation, with comfort going below the surface into workflows, use cases, adoption barriers, and value realization
- Strong commercial judgment, with the ability to balance customer advocacy, retention, expansion partnership, and revenue accountability
- Operating discipline across scorecards, inspection cadence, customer health, renewal risk, and executive reporting
- Experience leading managers and scaling a global or multi-region CS organization
- Clear communication and executive presence, with the ability to simplify complexity across teams, customers, and regions
- Excellent judgment and timely decision-making with incomplete data
- Ability to hire and develop high-performing managers
- High standards in pipeline, forecast, messaging, and execution
- Ability to balance strategic direction-setting with operational rigor
- Ability to turn market trends and customer pain into product and GTM plays
- Ability to set bold goals and mobilize teams
- Results-oriented approach focused on measurable outcomes
- Inspirational leadership across regions
Benefits
Comp & perks- Uncapped commissions
- President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination
- Additional equity compensation
- Life insurance
- Low cost medical, dental, and vision plans
- Accidental death and dismemberment (AD&D) insurance
- Dependent Care Savings Accounts and Flexible Spending Accounts
- Health Savings Account
- Short-term and long-term Disability
- Employee Assistance Program
- Employee Resource Groups
- Paid parental leave
- Relief Fund
- Travel coverage