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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and training, with a strong focus on onboarding and implementation in home care settings. Proficient in presenting technology solutions and building trust with diverse stakeholders while managing multiple client accounts effectively.
Highest-signal resume keywords
Client Relationship ManagementTraining Non-Technical UsersVerbal CommunicationProblem-Solving SkillsFamiliarity with CRM Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OnboardingImplementationTechnical TroubleshootingDevice SetupRouter InstallationTrainingField OperationsSalesCustomer SuccessDocumentation
Soft Skills
Teaching SkillsCoaching SkillsRelationship-BuildingAdaptabilityEngagement
Tools & Technologies
HubSpotSalesforce
Industry Keywords
Home CareHealthcareSenior CarePhysical TherapyOccupational TherapyClinical Operations
About the role
Key responsibilities & impact- Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support
- Train agency teams on Sensi’s technology, key workflows, and product explanation
- Serve as onsite teacher, coach, and trusted advisor for non-technical users
- Present Sensi’s AI product and value proposition to agency teams, clients, families, and stakeholders
- Manage onboarding from post-sale through successful implementation
- Identify training gaps, adoption risks, and operational blockers and resolve them cross-functionally
- Build relationships with agency owners, care managers, caregivers, and other client stakeholders
- Support light technical troubleshooting and escalate issues when needed
- Gather and document client feedback, field insights, and adoption blockers
- Maintain account documentation, activity tracking, deployment notes, and status updates in HubSpot
- Partner with Customer Success, Product, Support, Sales, and Operations
- Stay involved throughout onboarding to maintain agency momentum after onsite visits
- Travel frequently across the United States, supporting approximately 10–15 agency deployments per quarter
- Manage approximately 10–20 agency accounts by Month 2 or Month 3 and lead onsite or virtual deployments
Requirements
What you’ll need- 3+ years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role
- Strong teaching, coaching, or training skills, especially with non-technical users
- Excellent verbal communication and presentation ability
- Ability to explain technology in a simple, clear, and engaging way
- Comfort working directly with clients in person, including agency teams, care providers, older adults, and families
- Strong relationship-building skills and the ability to create trust quickly
- Tech-savvy mindset with the ability to learn new tools, support basic setup, and troubleshoot issues in real time
- Strong problem-solving skills and the ability to stay calm when plans change or challenges come up onsite
- Ability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality
- Customer success mindset with a strong sense of ownership over adoption and outcomes
- Willingness and ability to travel frequently across the United States
- Experience in home care, senior care, healthcare, physical therapy, occupational therapy, clinical operations, or a related field
- Prior experience in sales, field operations, enablement, implementation, onboarding, or customer success
- Experience training internal teams, end users, or non-technical audiences
- Comfort presenting to groups and keeping people engaged during training
- Experience handling skeptical users, detractors, or challenging group dynamics
- Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms
- Experience working in a startup or fast-changing environment
- Strong coachability, energy, and interest in building a career in client-facing implementation
Benefits
Comp & perks- Frequent domestic travel, typically 60–75%
- Approximately 4–5 weeks of shadow travel during ramp
- Product immersion, hands-on installation practice, internal training, and shadowing with experienced team members
- Support from manager and cross-functional partners during independent account management