Senior Client Success Specialist

Sensiba LLP

. Execute Customer Success strategy for a designated portfolio of GRC clients across the EMEA region, with some crossover into APAC .

Posted 10/27/2026full-timeRemote • AustraliaSenior💰 A$92,000 - A$115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success strategy execution, client relationship management, and compliance frameworks such as SOC 2, HIPAA, and GDPR. Proficient in Salesforce and HubSpot for managing client portfolios and driving retention and growth initiatives.

Highest-signal resume keywords

Customer Success Strategy ExecutionSalesforce ProficiencyHubSpot ProficiencyCompliance Frameworks KnowledgeClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementProposal CreationProject TrackingAudit DeliveryGRCInformation SecurityProcess ImprovementTraining Content CreationBilling Operations

Soft Skills

Self-LeadershipExcellent CommunicationMentoringCollaborationProblem-Solving

Tools & Technologies

SalesforceHubSpotCRM PlatformsEngagement ToolsAutomation Workflows

Industry Keywords

SOC 2HIPAAGDPRMSP PartnersChannel Management

About the role

Key responsibilities & impact

Execute Customer Success strategy for a designated portfolio of GRC clients across the EMEA region, with some crossover into APAC
Drive initiatives focused on customer retention, growth, satisfaction, and long-term account health
Collaborate with Delivery, Audit, Sales, and Sales Engineering teams to strengthen engagement and identify expansion opportunities
Own retention of renewal revenue within the portfolio and serve as primary contact for strategic accounts and complex customer situations
Lead onboarding and kick-off calls for clients across SOC 2, HIPAA, and GDPR compliance frameworks
Identify readiness gaps and guide clients in preparing for audit fieldwork
Advise on audit scope, controls, and expectations during readiness
Coordinate platform setup and compliance package configuration for recurring audits
Coordinate seamless handoffs into audit execution
Own the full renewal lifecycle, including outreach, follow-ups, and proposal creation
Initiate recurring client engagements for subsequent audit periods
Handle expansion requests and scope changes with Sales and Delivery teams
Provide feedback on pricing and packaging
Partner with Audit Delivery, Sales, Technology, and Operations teams on client needs and timelines
Maintain effective Salesforce and HubSpot integrations
Build HubSpot workflows and automations
Support Salesforce governance, including field enforcement, location-based automation, and MSP contact requirements
Engage with MSP partners and Accounts to align billing and delivery
Create training materials and host onboarding sessions for new team members
Mentor peers and share best practices
Act as a subject matter resource for the Customer Success team

Requirements

What you’ll need

3-5 years’ experience in a Customer Success, Account Management, or client-facing role
Capability in self-leadership and portfolio ownership, managing a book of clients and a renewal revenue target autonomously with minimal day-to-day oversight
Proficiency with CRM platforms, particularly Salesforce and HubSpot
Experience using proposal, customer contracting and engagement tools, and project tracking tools
Excellent written and verbal communication skills, with the ability to manage multiple client relationships simultaneously
Ability to identify process gaps and drive improvements through documentation and structured playbooks
Experience working across Sales, Delivery, Technology, and Finance/Accounts teams
Working knowledge of compliance frameworks such as SOC 2, HIPAA, and GDPR preferred
Experience working with MSP partners or in a channel/partner management context preferred
Background in audit delivery, GRC, or information security preferred
Familiarity with creating training content and facilitating internal enablement sessions preferred
Exposure to billing and revenue operations workflows preferred

Benefits

Comp & perks

Market-Leading Annual Leave – 30 days of Annual Leave, plus an additional 5 days of paid leave for the firm's mid-year shutdown in July
Personal/carer's leave
Parental leave
Volunteer days
Salary Packaging & Novated Leasing
Flexible & Remote Work
WeWork subscriptions and access to local offices for team collaboration
Performance-Based Bonus through an annual discretionary bonus program
Tuition reimbursement
Support for professional certifications (CA/CPA etc.)
Structured mentorship
Choice of a high-spec Mac or PC setup
DEI initiatives
Employee resource groups
Comprehensive wellness programs
Competitive compensation
Professional advancement opportunities