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Senstar

Field Services Representative

Senstar

. Install, commission, troubleshoot, and support Senstar's security and sensing solutions at customer sites .

Posted 11/5/2026full-timeSingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting hardware, software, and networked systems while providing technical support and training for security solutions. Strong communication and customer-focused skills are essential for successful collaboration and project execution across the APAC region.

Highest-signal resume keywords
Troubleshooting Hardware, Software, And Networked SystemsNetworking Fundamentals Including TCP/IP And Network ProtocolsTechnical Training And Support For System IntegratorsExperience With Physical Security SystemsStrong Analytical And Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingNetworking FundamentalsTechnical SupportSystem TestingTechnical DocumentationAnalytical SkillsProblem-SolvingTechnical TrainingCustomer ConsultationSite Surveys
Soft Skills
Excellent Communication SkillsCustomer-Focused MindsetStrong Organizational SkillsFlexibilityEnthusiasm To Travel
Tools & Technologies
Windows Operating SystemsSQL ServerActive DirectoryVirtualizationWiresharkAutoCADVisioDiagnostic Testing EquipmentVideo Management SystemsAccess Control Systems
Certifications & Qualifications
CCNA
Industry Keywords
Security SolutionsSensing SolutionsPerimeter Intrusion Detection SystemsFibre OpticsElectronicsCablingNetworkingInstallation PartnersTechnical DemonstrationsCustomer Support

Tech Stack

Tools & technologies
SQLTCP/IP

About the role

Key responsibilities & impact
  • Install, commission, troubleshoot, and support Senstar's security and sensing solutions at customer sites
  • Provide hands-on technical assistance throughout the project lifecycle, from initial consultation to ongoing system support
  • Conduct site surveys, system testing, maintenance, and troubleshooting to ensure optimal product performance
  • Diagnose and resolve hardware, software, and networking challenges, collaborating with internal specialists when needed
  • Work closely with customers, system integrators, dealers, and installation partners to ensure successful deployments
  • Provide practical technical guidance and support customers in getting the most from Senstar's solutions
  • Support sales teams with technical demonstrations, product information, and customer consultations
  • Represent Senstar professionally while building trusted relationships across the APAC region
  • Deliver product training and hands-on instruction to customers, partners, and colleagues
  • Prepare technical documentation, service reports, and installation records
  • Share field experiences and customer feedback with engineering and product teams to support continuous improvement
  • Travel throughout the APAC region to support customers and projects, with occasional international opportunities
  • Collaborate with colleagues across Sales, Engineering, Product Management, and Technical Services
  • Stay informed about emerging technologies and contribute ideas to improve products and customer experience

Requirements

What you’ll need
  • Post-secondary education in Electrical Engineering, Electronics, Computer Science, Information Technology, or a related technical discipline, or equivalent practical experience
  • Hands-on experience troubleshooting hardware, software, and networked systems
  • Solid understanding of networking fundamentals, including TCP/IP, network protocols, and connectivity
  • Familiarity with Windows operating systems, server environments, databases, and IT infrastructure
  • Strong analytical and problem-solving skills
  • Excellent communication skills in English and ability to explain technical concepts clearly to different audiences
  • Customer-focused mindset and strong organizational skills
  • Ability to manage competing priorities
  • Flexibility and enthusiasm to travel regularly throughout the APAC region, approximately 60%
  • Experience with physical security systems, including video management systems (VMS), cameras, access control, or perimeter intrusion detection systems (PIDS) is advantageous
  • Knowledge of fibre optics, electronics, cabling, and diagnostic testing equipment is advantageous
  • Familiarity with SQL Server, Active Directory, virtualization, or network analysis tools such as Wireshark is advantageous
  • Experience delivering technical training or supporting system integrators is advantageous
  • Networking certifications such as CCNA or programming and scripting experience is advantageous
  • Familiarity with AutoCAD, Visio, or similar technical drawing tools is advantageous

Benefits

Comp & perks
  • Work with innovative security and sensing technologies used to protect critical infrastructure around the world
  • Exposure to diverse industries, customers, and technical environments
  • Collaboration with experienced professionals across the global organization
  • Technical expertise development through hands-on experience, knowledge sharing, and continuous learning
  • Dynamic role combining technical problem-solving, customer engagement, and travel
  • Inclusive, accessible workplace
  • Recruitment or hiring process accommodations available upon request