Care Coordination Technician

Sentara Health

. Provide direct support to Care Coordination staff and members .

Posted 10/17/2026full-timeRemote • Virginia • United StatesJuniorMid-Level💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Care Coordination and Utilization Management processes, with strong organizational and communication skills to effectively support healthcare teams and manage multiple priorities. Proficient in data entry and reporting, with a solid understanding of Medicaid and Medicare benefits and Virginia regulatory compliance standards.

Highest-signal resume keywords

Care CoordinationUtilization ManagementMedical TerminologyOrganizational SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySchedulingReport ExtractionTelephone TriageMultitaskingDocumentationHealth Risk AssessmentsLevel of Care AssessmentsKnowledge of Medicaid and MedicareFamiliarity with Virginia Regulatory Compliance

Soft Skills

Strong Written SkillsStrong Verbal SkillsDetail-OrientedAbility to Meet DeadlinesCollaboration

Tools & Technologies

Microsoft ExcelMicrosoft ApplicationsJiva

Industry Keywords

Clinical SettingSocial ServicesHealth Plan ExperiencePersonal Care Agency ExperienceHealthcare Team Collaboration

About the role

Key responsibilities & impact

Provide direct support to Care Coordination staff and members
Provide telephone triage for incoming phone calls
Perform data entry for clinical and non-clinical information
Distribute reports to staff for follow-up
Extract data for ongoing and ad hoc reports
Make routine, scheduled, ad hoc, and follow-up calls to members in compliance with contractual requirements and care plans
Assist Care Coordinators in arranging services associated with members’ plans of care
Support a group of 5+ care managers
Schedule Health Risk Assessments, Level of Care Assessments, home visit attempts, and Plan of Care reviews
Conduct provider outreach for expiring personal care authorizations
Follow up on medical equipment, transportation, and post-discharge meal services
Complete at least 175 calls per month
Collaborate with professional healthcare team members and community service agencies to coordinate care and improve health outcomes

Requirements

What you’ll need

HS - High School Grad or Equivalent REQUIRED
2 years of administrative experience in a clinical setting REQUIRED
Knowledge of medical terminology
Knowledge of Medicaid and Medicare benefits
Familiar with Virginia regulatory compliance standards
Ability to meet deadlines consistently and manage multiple deadlines
Knowledge of Utilization Management and Care Coordination processes
Strong organizational skills; able to multitask and prioritize
Strong written/documentation and verbal skills; detail-oriented
Experience in scheduling, including navigating calendars and using maps to schedule smart drive times preferred
Experience scheduling for multiple providers/team members preferred
Social Services background preferred
Medical Office Experience preferred
Service Facilitator or Personal Care Agency experience preferred
Previous Health Plan experience preferred
Customer service experience within the health care or human services field preferred
Proficiency with Excel and familiarity with Microsoft applications preferred
Experience with Jiva is a plus
No certification or licensure required
Must work remotely from Virginia
Must be available for an 8-hour shift and phone/computer work for the majority of the shift

Benefits

Comp & perks

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus subject to established system and employee eligibility criteria
Paid holidays
Paid military leave
Educational assistance or student loan repayment
Voluntary benefits
Family-friendly culture
Opportunities for development and growth