IT Technical Support Specialist

Sentara Health

. Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls .

Posted 11/3/2026full-timeVirginia Beach • Virginia • United StatesMid-LevelSenior💰 $27 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities in a call center environment, with proficiency in troubleshooting hardware, software, and networking issues while providing clear guidance to non-technical users. Ability to document support activities effectively and manage high-volume inbound calls.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsCall Center EnvironmentDocumentation ProficiencyCustomer-Focused

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical SupportHardware SupportSoftware SupportNetworking IssuesTicket DocumentationIssue EscalationSystem Performance Analysis

Soft Skills

Clear CommunicationCustomer ServiceCollaborationIndependence

Industry Keywords

Inbound CallsCall Center SupportTechnical SolutionsUser Guidance

About the role

Key responsibilities & impact

Provide remote technical support for hardware, software, and network-related issues through inbound and outbound calls
Troubleshoot and resolve technical problems
Document support activity and tickets
Escalate complex issues when needed
Provide user-friendly guidance to non-technical users
Analyze system performance and proactively identify potential issues
Handle high-volume inbound call center support
Work independently and collaboratively in a fast-paced support environment

Requirements

What you’ll need

Experience providing technical support in a call center environment required
Strong troubleshooting skills for hardware, software, and basic networking issues
Ability to clearly explain technical solutions to non-technical users
Proficiency in documenting tickets, solving complex issues and escalating issues when needed
Customer-focused with the ability to handle high-volume inbound calls
Bachelor’s Degree Preferred
No specific certification or licensure requirements
Ability to work 9:30 AM to 8:00 PM EST, 4 days a week on 10-hour shifts
Ability to work rotating weekends

Benefits

Comp & perks

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met
Shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities may be available
Hybrid work arrangement with potential for remote work