Patient Care Representative

Sentara Health

. Complete registration processes for new and current patients at the site .

Posted 11/11/2026full-timeMount Jackson • Virginia • United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, check-in and check-out processes, and appointment scheduling while providing exceptional customer service. Capable of managing medical record requests and effectively communicating with patients and visitors.

Highest-signal resume keywords

Patient RegistrationCheck-In And Check-OutAppointment SchedulingCo-Pay CollectionCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationCheck-InCheck-OutCo-Pay CollectionAppointment SchedulingMedical Record Requests

Soft Skills

CommunicationInterpersonal Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Patient CareHealthcare Administration

About the role

Key responsibilities & impact

Complete registration processes for new and current patients at the site
Perform patient check-in and check-out functions
Collect co-pays
Schedule appointments
Process requests for medical records
Answer telephone calls
Greet all patients and visitors

Requirements

What you’ll need

High School Diploma (Required)
Customer service experience (Preferred)
Ability to work full-time, Monday–Friday, 8:00 AM–4:30 PM on dayshift
Ability to perform patient registration, check-in and check-out, copay collection, appointment scheduling, medical-record requests, telephone answering, and greeting patients and visitors

Benefits

Comp & perks

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus opportunity subject to established system and employee eligibility criteria
Shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities may be available