Referral Specialist

Sentara Health

. Act as a liaison between providers, patients, insurance companies, and clinical departments .

Posted 10/23/2026full-timeVirginia Beach • Virginia • United StatesJunior💰 $22 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and data management while ensuring adherence to quality metrics and turnaround requirements. Strong collaboration skills with the ability to effectively liaise between various stakeholders in a healthcare setting.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationEpic ExperienceMedical TerminologyCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ValidationOrder ManagementPre-registration ProceduresReal-time Eligibility VerificationProblem Solving

Soft Skills

CollaborationEffective CommunicationCustomer Service

Tools & Technologies

Epic

Certifications & Qualifications

High School Diploma

Industry Keywords

HealthcareClinical DepartmentsInsurance CompaniesPatient Care

About the role

Key responsibilities & impact

Act as a liaison between providers, patients, insurance companies, and clinical departments
Schedule patients
Verify insurance eligibility through the real-time eligibility (RTE) tool
Transcribe orders
Manage orders within assigned work queues
Pre-register patients
Validate data accuracy
Meet turnaround, adherence, and quality requirements
Problem solve, investigate, and resolve work-assignment issues
Collaborate with internal and external customers to achieve desired results

Requirements

What you’ll need

High School Diploma (required)
1 year of customer service experience (required)
Medical Terminology (preferred)
Epic experience (preferred)
Knowledge of proper scheduling procedures, call handling, or preregistration requirements
Ability to consistently meet turnaround requirements
Ability to meet department adherence and quality metrics
Ability to problem solve, investigate, and help resolve assignment-related problems
Ability to collaborate effectively with internal and external customers
Candidates must be able to travel on-site to Sentara Independence or Hampton locations when connectivity or power outage occurs

Benefits

Comp & perks

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met
Additional compensation may include shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities