Supervisor, Central Communications

Sentara Health

. Provide supervisory leadership for centralized emergency and non-emergency communications operations during the assigned shift .

Posted 10/9/2026full-timeVirginia Beach • Virginia • United StatesMid-LevelSenior💰 $61,360 - $89,773 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in emergency and non-emergency communications, ensuring effective team management and operational decision-making in high-pressure environments. Proficient in coordinating emergency alerts and maintaining service continuity to support patient care and hospital operations.

Highest-signal resume keywords

Emergency Communications LeadershipReal-Time Operational Decision-MakingTeam Supervision and DevelopmentEmergency Medical Dispatcher CertificationEmergency Telecommunicator Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Emergency CommunicationsCall Center OperationsReal-Time Performance MonitoringStaffing Coverage ManagementSystem Functionality Oversight

Soft Skills

CoachingTeam LeadershipCrisis Management

Tools & Technologies

Emergency Notification SystemPhysician Paging System

Certifications & Qualifications

Emergency Medical Dispatcher CertificationEmergency Telecommunicator CertificationFEMA ICS Courses

Industry Keywords

24/7 Operational EnvironmentService ContinuityPatient Care SupportQuality AssuranceWorkforce Management

About the role

Key responsibilities & impact

Provide supervisory leadership for centralized emergency and non-emergency communications operations during the assigned shift
Monitor real-time performance, staffing coverage, and system functionality
Manage escalations to ensure service continuity
Supervise, coach, and develop frontline team members
Lead emergency communications, including activation of emergency alerts, physician paging, and Emergency Notification System coordination
Partner with Workforce Management, Quality Assurance, and leadership to support standardized operations and continuous improvement
Serve as the shift-level authority during critical events
Ensure seamless delivery of emergency and non-emergency communication services supporting patient care, physician response, and hospital operations

Requirements

What you’ll need

High School Diploma or equivalent (Required)
Five (5) years of experience in emergency or non emergency communications, call center operations, or a high-volume, 24/7 operational environment
At least three (3) years in a supervisory, lead, or team leadership role
Emergency Medical Dispatcher (EMD) certification (Preferred)
Emergency Telecommunicator Certification (ETC) (Preferred)
FEMA ICS courses (Preferred)
Ability to lead teams in real-time operational environments
Ability to manage complex situations and make real-time operational decisions
Ability to work the assigned third (night) shift in a 24/7/365 operation

Benefits

Comp & perks

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus opportunity if established system and employee eligibility criteria are met
Shift differentials, on-call pay, shift premiums, extra-shift incentives, or bonus opportunities may be available
Opportunities to grow leadership skills in a complex healthcare environment