Desktop Support Engineer

Sentinel Technologies

. Provide onsite technical support to the customer located in Milwaukee, WI .

Posted 10/30/2026full-timeMilwaukee • Wisconsin • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting hardware, software, and network connectivity issues while providing exceptional customer service. Capable of performing diagnostics, repairs, and parts replacements on computer equipment in desktop, server, and basic network environments.

Highest-signal resume keywords

A+ CertificationTroubleshooting Hardware IssuesTroubleshooting Software IssuesSCCM ExperienceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DiagnosticsRepairsParts ReplacementsDesktop SupportServer SupportNetwork SupportTechnical SupportTroubleshootingService DocumentationTime Records Maintenance

Soft Skills

Can-Do AttitudeCompassionEnthusiasmClient Relationship BuildingCollaboration

Certifications & Qualifications

A+ Certification

Industry Keywords

Technical SupportCustomer ServiceOnsite SupportCloud ServicesManaged ServicesSecurity SolutionsCommunications SystemsSystems SupportNetwork EnvironmentsBackground Check

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide onsite technical support to the customer located in Milwaukee, WI
Troubleshoot technology issues and deliver exceptional customer service
Perform diagnostics, repairs, and parts replacements on computer equipment
Support desktop, server, and basic network environments
Maintain accurate service documentation, ticket updates, and time records
Deliver outstanding customer service and build positive client relationships
Work independently on routine issues
Collaborate with senior engineers on more complex problems
Travel between locations and transport equipment
Provide solutions across security, communications, systems and networks, software applications, cloud, and managed services

Requirements

What you’ll need

Must have 2-5 years of experience in a similar role
A+ Certification required
Must be able to troubleshoot and resolve hardware, software, and network connectivity issues
Must be able to perform diagnostics, repairs, and parts replacements on computer equipment
Must be able to support desktop, server, and basic network environments
Experience with SCCM is preferred
Position requires lifting of up to 75 lbs. independently and up to 150 lbs. with assistance
Position requires standing, squatting, lifting from floor to waist and from waist to over shoulders
Twisting, bending, crawling may be required from time-to-time
The candidate must have a car
A valid driver’s license and proof of vehicle insurance will be required
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
Must display the “ACE” factor – Attitude, Compassion, and Enthusiasm
Candidates will be required to complete a background check

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
401K
529 plan
Life Insurance
Income Protection Short and Long-Term Disability
Medical and Child/Elder Care
Flexible Spending Account Plans
Family Planning Benefits
Financial Education
Identity Theft Protection and Assistance
Legal Services
Employee Assistance Program
Two weeks’ vacation
Additional paid time-off for Personal and Sick
Certification and hands-on training
Employee discount for product services and entertainment
Energetic work environment with corporate culture amenities
Competitive salary
Rich benefit plan