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IT Help Desk Technician
Sentinel Technologies. Serve as the go-to technical resource for end users across office and production floor operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in supporting Microsoft 365 applications and troubleshooting networking environments, while providing exceptional customer service in both office and manufacturing settings. Capable of maintaining IT infrastructure and deploying new technologies effectively.
Highest-signal resume keywords
Microsoft 365 SupportHelp Desk ExperienceCisco Networking SupportCustomer Service SkillsTroubleshooting Hardware
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft 365 ApplicationsHelp Desk SupportDesktop SupportNetworking TroubleshootingEnd-User Hardware SupportUser Account AdministrationTicketing SystemsVirtualization TechnologiesBreak/Fix ActivitiesOnboarding/Offboarding Processes
Soft Skills
Communication SkillsProblem-Solving SkillsCan-Do AttitudeCompassionEnthusiasm
Tools & Technologies
CiscoJuniperVMwareMicrosoft TeamsOutlookOneDriveSharePoint
Industry Keywords
IT InfrastructureManufacturing EnvironmentTechnical SupportEnd-User TechnologiesFast-Paced Environment
Tech Stack
Tools & technologiesVMware
About the role
Key responsibilities & impact- Serve as the go-to technical resource for end users across office and production floor operations
- Troubleshoot hardware and software issues
- Deploy new technology
- Help maintain critical IT infrastructure
- Support Microsoft 365, networking, virtualization, and end-user technologies
- Provide face-to-face technical support and customer service in a fast-paced manufacturing environment
- Work alongside a collaborative IT team
Requirements
What you’ll need- 1-3 years of experience providing Help Desk, Desktop Support, or End User Support in a professional environment
- Proficiency supporting Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Experience supporting or troubleshooting Cisco and/or Juniper networking environments
- Exposure to VMware or other virtualization technologies is a plus
- Working knowledge of wired and wireless network connectivity troubleshooting
- Hands-on experience supporting end-user hardware, including desktops, laptops, printers, peripherals, imaging, deployment, and break/fix activities
- Familiarity with user account administration, onboarding/offboarding processes, and equipment provisioning
- Strong customer service, communication, and problem-solving skills with the ability to support users across both office and manufacturing environments
- Familiarity working with ticketing systems
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
- Must embody the “ACE” factor: Attitude, Compassion, and Enthusiasm
- Successful completion of a background check
Benefits
Comp & perks- Weekly competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Certification and hands-on training
- Growth opportunities
- Team-oriented culture
- Rewards based on impact