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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Systems Administration and Technical Support, with a strong focus on Microsoft Entra ID, Microsoft Intune, and cloud infrastructure management. Proven ability to troubleshoot complex technical issues and deliver exceptional customer service in hybrid IT environments.
Highest-signal resume keywords
Microsoft Entra ID AdministrationMicrosoft Intune ManagementCloud Infrastructure AdministrationActive Directory ManagementTroubleshooting Complex Technical Issues
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Systems AdministrationTechnical SupportMobile Device ManagementApplication DeploymentDevice ComplianceWindows Server AdministrationGoogle Workspace AdministrationCisco UmbrellaEndpoint Management SolutionsGroup Policy Management
Soft Skills
Strong Troubleshooting SkillsAnalytical SkillsProblem-Solving SkillsEffective CommunicationCustomer Service Skills
Tools & Technologies
Microsoft AzureGoogle Admin ConsoleHybrid IT EnvironmentEndpoint DevicesDNS Security Solutions
Certifications & Qualifications
Endpoint Administrator Associate (MD-102)AZ-104SC-300Google Workspace Administrator Certification
Industry Keywords
K–12 Educational InstitutionsSchool District IT EnvironmentsIdentity and Access ManagementUser Account ManagementTechnical Issue Prioritization
Tech Stack
Tools & technologiesAzureCloudDNS
About the role
Key responsibilities & impact- Support and maintain the enterprise IT environment
- Manage user identities and access
- Deploy and maintain applications
- Administer endpoint devices
- Support cloud and on-premises infrastructure
- Troubleshoot complex technical issues across a hybrid IT environment
- Provide occasional onsite support at Dayton, Ohio
- Travel between locations and transport equipment
- Deliver quality solutions with exceptional customer service
Requirements
What you’ll need- 5+ years of experience in Systems administration or Technical Support
- Hands-on experience with Microsoft Entra ID and identity and access management
- Experience administering Microsoft Intune and endpoint management solutions
- Experience with mobile device management, application deployment, and device compliance
- Working knowledge of Microsoft Azure and cloud infrastructure administration
- Endpoint Administrator Associate (MD-102), AZ-104, SC-300 certifications preferred
- Google Workspace Administrator certification or equivalent training
- Previous experience supporting K–12 educational institutions or school district IT environments is a plus
- Experience managing Active Directory, Group Policy, user accounts, and permissions
- Experience administering and troubleshooting Windows Server environments
- Familiarity with Google Workspace administration and the Google Admin Console
- Experience supporting hybrid Microsoft and Google environments
- Knowledge of Cisco Umbrella or comparable DNS security and web content filtering solutions
- Experience with Cisco Umbrella or similar DNS and web content filtering solutions is highly desirable
- Strong troubleshooting, analytical, and problem-solving skills
- Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users
- Excellent verbal and written communication skills
- Strong customer service and interpersonal skills
- Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
- Must have a car
- Valid driver’s license and proof of vehicle insurance required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
- Background check required as part of Sentinel's employment process
Benefits
Comp & perks- Weekly competitive pay
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Certification and hands-on training opportunities
- Work environment that encourages creativity and an entrepreneurial spirit
- Growth opportunities
- Team-oriented culture with rewards based on impact