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Sentinel Technologies

Unified Communications Manager

Sentinel Technologies

. Lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies .

Posted 11/6/2026full-timeWarrenville • Illinois • United StatesMid-LevelSenior💰 $58 - $90 per hourWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading enterprise voice and unified communications strategies, with a strong focus on cloud-based UCaaS and CCaaS migrations, while ensuring compliance and operational excellence in a healthcare environment.

Highest-signal resume keywords
Enterprise Communications ManagementUnified Communications EngineeringCloud-Based UCaaS MigrationContact Center Automation ImplementationHealthcare Communications Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Microsoft Teams VoiceCisco TelephonyAvaya TelephonySIP TrunkingSBCsCisco UCCEGenesys Cloud CXContact Center TechnologiesAI-Enabled SolutionsDigital Transformation
Soft Skills
LeadershipTeam ManagementCustomer ServiceProblem SolvingCollaboration
Tools & Technologies
CCaaS SolutionsHybrid Cloud PlatformsPaging SystemsCellular SystemsFax Systems
Industry Keywords
Healthcare EnvironmentHIPAA ComplianceEpic IntegrationsMission-Critical Operations24/7 Availability

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead the strategy, operations, and modernization of enterprise voice, collaboration, and contact center technologies
  • Oversee hybrid cloud and on-premises communications platforms, including Microsoft Teams Voice, CCaaS solutions, paging, cellular, and fax systems
  • Lead specialized technical teams
  • Manage vendors and budgets
  • Ensure highly available, secure, and compliant communication services in a 24/7 healthcare environment
  • Drive digital transformation, automation, and AI-enabled solutions
  • Maintain mission-critical system reliability
  • Deliver measurable operational improvements
  • Manage enterprise voice and UC engineering teams
  • Support large, complex, multisite environments
  • Migrate legacy voice and contact center environments to cloud-based UCaaS or CCaaS platforms
  • Implement contact center automation, AI, virtual agents, and intelligent routing
  • Lead multidisciplinary teams in a highly available, 24x7x365 environment
  • Travel between the Skokie and Warrenville locations and transport equipment

Requirements

What you’ll need
  • Bachelor's degree or equivalent relevant experience
  • 5+ years of experience in enterprise communications, unified communications, telecommunications, or contact center technologies
  • 2+ years of leadership or management experience
  • Experience managing technical teams, vendors, and enterprise technology services
  • Experience supporting large, complex, multisite environments
  • Experience managing enterprise voice and UC engineering teams
  • Strong knowledge of Cisco or Avaya telephony, SIP, SBCs, SIP trunking, and Microsoft Teams Voice
  • Hands-on leadership experience with Cisco UCCE, Genesys Cloud CX, or similar enterprise contact center platforms
  • Experience migrating legacy voice/contact center environments to cloud-based UCaaS or CCaaS platforms
  • Familiarity with healthcare communications, Epic integrations, HIPAA, and mission-critical clinical operations
  • Experience implementing contact center automation, AI, virtual agents, and intelligent routing
  • Ability to lead multidisciplinary teams in a highly available, 24x7x365 environment
  • Must have a car
  • Valid driver’s license and proof of vehicle insurance required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a “can-do” attitude
  • Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service
  • Successful completion of a background check

Benefits

Comp & perks
  • Weekly competitive pay
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K
  • Certification and hands-on training
  • Growth opportunities
  • Team-oriented culture with rewards based on impact