FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Bilingual Clinical Associate Program Manager – 14-month Fixed-Term
Sentrex Health Solutions. Provide operational leadership and program coordination support for assigned Immunology Patient Support Programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong operational leadership and program coordination in Immunology Patient Support Programs, with expertise in performance monitoring, data integrity, and compliance with regulatory requirements. Bilingual in French and English, with a solid background in patient assistance programs and project management.
Highest-signal resume keywords
Registered NurseImmunology KnowledgePeople ManagementProject ManagementBilingual (French and English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance MonitoringData AnalysisBudget ManagementReimbursement ExpertiseCRM Documentation AuditingKPI TrackingQuality ManagementSOP AdherencePerformance ReportingPatient Assistance Programs
Soft Skills
Interpersonal SkillsLeadership SkillsProblem-Solving SkillsCritical ThinkingCustomer Management
Certifications & Qualifications
Registered Nurse Certification
Industry Keywords
ImmunologyPatient Support ProgramsCompliancePharmacovigilanceCall Center Programs
About the role
Key responsibilities & impact- Provide operational leadership and program coordination support for assigned Immunology Patient Support Programs
- Partner with Program Supervisors to support daily program operations and service delivery
- Monitor operational performance, staffing trends, workload distribution, capacity requirements, KPIs, SLAs, quality metrics, and operational indicators
- Prepare weekly, monthly, quarterly, and ad hoc reports for internal and client stakeholders
- Analyze performance trends and identify opportunities for improvement
- Track action plans and ensure completion of operational and client commitments
- Support business reviews and governance meetings
- Own program data integrity and reporting accuracy
- Audit CRM documentation, patient records, and operational reporting
- Validate client reporting, dashboards, forecasting, and performance-review data
- Investigate data discrepancies and implement corrective actions
- Ensure adherence to documentation requirements, SOPs, work instructions, and program standards
- Support client presentations, reports, governance materials, and meeting documentation
- Coordinate product launches, indication expansions, and operational changes
- Support workforce planning, resource optimization, onboarding, training coordination, and operational readiness
- Support quality management activities, audits, and corrective action plans
- Monitor compliance with privacy, pharmacovigilance, regulatory, and program requirements
- Partner with Operations, Quality, Analytics, Technology, Training, and Finance teams
- Support system enhancements, reporting improvements, operational projects, and continuous improvement initiatives
- Perform additional duties as determined by the Manager
Requirements
What you’ll need- Must be a Registered Nurse in good standing with the College of Nurses of their respective province
- 3-5 years of experience in PSP
- French and English bilingual is required
- Immunology knowledge an asset
- Minimum of 2 years in a People Management role
- Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes
- Understanding of the direction of technology, trends and strategic business impact on key clients
- Knowledge of full-service call center programs
- Ability to interpret financial data and manage a budget
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation
- Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders
- Strong interpersonal and leadership skills; ability to develop and grow talent
Benefits
Comp & perks- Competitive Salary
- generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Employee Development Program
- industry-leading, in-house corporate training offered throughout the year
- Flexible working environment that promotes a healthy work-life balance