Bilingual Field Nurse Case Manager

Sentrex Health Solutions

. Coordinate and deliver services related to Sentrex Health Solutions patient support programs .

Posted 10/26/2026full-timeQuebec City • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support program coordination, clinical monitoring, and effective communication with healthcare providers and patients. Proficient in managing patient enrollment processes and ensuring adherence to therapy protocols while maintaining confidentiality and compliance.

Highest-signal resume keywords

Registered NursePatient Support Programs ExperienceOncology ExperienceBilingualism in English and FrenchStrong Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical MonitoringData CollectionPatient EnrollmentAdverse-Event ReportingCase Management ProtocolsData EntryTherapy Disruption MonitoringCompliance MonitoringConflict ResolutionAnalytical Skills

Soft Skills

Team CollaborationOrganizational SkillsBuilding Trust and RapportProblem-Solving SkillsEffective Communication

Certifications & Qualifications

Registered Nurse Certification

Industry Keywords

Healthcare ProvidersPatient AdvocacyInfusion-Service ProvidersContinuing EducationDisease-State SupportTherapy FundingConfidentialityStakeholder LiaisonGeographic TravelProgram Protocols

About the role

Key responsibilities & impact

Coordinate and deliver services related to Sentrex Health Solutions patient support programs
Manage program support and act as a primary point of contact for assigned healthcare providers
Ensure patients have access to support programs and drug therapy
Assist prescribing physicians with patient enrollment, including on-site physician-office visits
Perform HCP and patient registration activities according to protocols
Process pertinent data-entry activities
Answer telephone and web-based inquiries about program services, disease states, and products
Provide medical support and education to patients and healthcare providers
Attend specialized therapy training sessions
Provide inbound and outbound telephone support, including maintenance and adherence calls
Administer case-management protocols, including clinical monitoring, data collection, follow-up, compliance, therapy disruption/discontinuation monitoring, and adverse-event reporting
Work with care navigators and physicians to secure therapy funding and conduct alternative funding searches
Attend patient meetings and conferences as needed
Identify and report adverse events to Health Canada and Med Info and enter information into source and third-party systems
Maintain confidentiality of client and corporate information
Liaise with physicians’ offices, pharmacies, infusion-service providers, and other stakeholders
Participate in continuing education activities
Complete patient enrollment and required follow-ups
Provide patient and HCP advocacy, coverage-renewal support, and reimbursement support
Provide ongoing disease-state and product-related support to promote adherence
Follow program protocols to ensure continuity of service
Travel to physicians’ offices as requested
Perform additional duties assigned by the manager

Requirements

What you’ll need

Must be a Registered Nurse in good standing with the College of Nurses of the respective province
2–4 years of clinical experience
Experience in Patient Support Programs is a strong asset
Experience in oncology, gastroenterology, or rheumatology
Proven ability to work in a team environment
Ability to resolve conflict professionally
Bilingualism in English and French is required
Strong analytical and problem-solving skills
Strong customer service skills and ability to build trust and rapport with HCPs, patients, and stakeholders
Exceptional organizational skills and ability to build effective working relationships
Willingness and ability to travel within the assigned geographic region, up to 75%
Ability to work Monday to Friday within 8:00 a.m.–8:00 p.m. EST hours

Benefits

Comp & perks

State-of-the-art facilities to provide high-quality products and services
Opportunity to be part of a winning, high-performing team
Collaborative, engaging workplace culture
Flexible working environment promoting healthy work-life balance
Diverse and inclusive culture
Employee Development Program
Industry-leading in-house corporate training throughout the year
Competitive salary
Generous vacation entitlement
Wellness Program with 5 paid days off for well-being
Paid sick days
Competitive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance
Employee & Family Assistance Program
RRSP Matching Program
Accommodations available upon request during the selection process