Bilingual Intake Specialist

Sentrex Health Solutions

. Provide cross-coverage administrative support across the Patient Support Program .

Posted 10/2/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, including accurate data entry, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Proficient in maintaining confidentiality and providing high-quality service to clients while utilizing Microsoft Office and database systems.

Highest-signal resume keywords

Bilingualism (English And French)Patient Support Program ExperienceAccurate Data EntryMicrosoft Office Suite ProficiencyStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOffice AdministrationReport PreparationInventory ManagementTimesheet CompletionCRM Report ValidationAdverse Event ReportingDocument ReviewFiling Systems ManagementCommunication Management

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationCustomer Service SkillsAdaptabilityTeam Collaboration

Tools & Technologies

Microsoft Office SuiteDatabase SystemsPhone SystemsElectronic Forms

Industry Keywords

Patient Support ProgramConfidentialityCommunity College EducationSecretarial Experience

About the role

Key responsibilities & impact

Provide cross-coverage administrative support across the Patient Support Program
Process safety data, fulfillments/reviews, communications, field staff support, reports, data cleanup, meetings, filing systems, and general administrative duties
Enter and process program data accurately in database systems
Manage inbound faxes and email communications
Handle email, phone, fax, incoming mail, and outgoing mail
Prepare and send program letters and materials
Order office supplies and maintain inventory
Report Adverse Events and Severe Adverse Events according to approved SOPs
Complete timesheets, expenses, mileage, and CRM report validation within required timelines
Review program documentation for completeness and consistency
Perform additional administrative duties assigned by the manager
Provide high-quality service to internal and external clients

Requirements

What you’ll need

Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
Bilingualism (English and French) is required
Experience working with Patient Support Programs is an asset
Excellent verbal and written communication, listening, and customer service skills
Accurate data entry into paper and electronic forms
Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment
High proficiency with information technology, Microsoft Office suite, phone systems, and databases
Typing skills and ability to use various computer-based programs
Strong organizational skills and ability to manage changing priorities
Ability to work independently with minimal supervision
Ability to maintain confidentiality when handling patient data and information
Ability to work collaboratively in a team environment

Benefits

Comp & perks

State-of-the-art facilities to provide high-quality products and services
Opportunity to be part of a winning, high-performing team
Collaborative, engaging workplace culture
Flexible working environment promoting work-life balance
Diverse and inclusive culture
Employee Development Program
Industry-leading in-house corporate training throughout the year
Competitive salary
Generous vacation entitlement
Wellness Program with 5 paid days off
Paid sick days
Competitive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance
Employee & Family Assistance Program
RRSP Matching Program