Bilingual Nurse Case Manager

Sentrex Health Solutions

. Coordinate and deliver services related to Sentrex Health Solutions patient support programs .

Posted 10/2/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support program coordination, clinical monitoring, and reimbursement processes while ensuring compliance with confidentiality and pharmacovigilance requirements. Proven ability to build relationships with healthcare providers and patients, providing education and advocacy throughout the patient journey.

Highest-signal resume keywords

Registered Nurse (RN) or Registered Practical Nurse (RPN)Patient Support Program ExperienceReimbursement KnowledgeClinical Experience in NeurologyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCase Management ProtocolsAdverse Event ReportingClinical MonitoringPatient RegistrationTherapy EducationMedication CoverageCompliance MonitoringFollow-Up ProceduresDocumentation of Adverse Events

Soft Skills

Exceptional Organizational SkillsEffective CommunicationRelationship BuildingAdaptabilityTrust Development

Certifications & Qualifications

RN or RPN Certification

Industry Keywords

Patient Support ProgramsNeurologyPharmacovigilanceConfidentialityHealthcare Provider LiaisonTherapy FundingDisease ManagementPatient AdvocacyContinuing EducationClinical Experience

About the role

Key responsibilities & impact

Coordinate and deliver services related to Sentrex Health Solutions patient support programs
Manage all aspects of program support and serve as a primary contact for assigned health care providers
Ensure patients have access to support programs and prescribed drug therapy
Interact with patients, insurance companies, pharmacies, physicians, and other health care professionals to obtain medication coverage
Perform HCP and patient registration and enrollment activities
Process pertinent data entry received during program service delivery
Answer telephone and web-based inquiries about program services, disease states, and products
Provide medical support, disease and therapy education, and disease management guidance
Attend specialized training sessions for specific therapies
Provide inbound and outbound telephone, maintenance, and adherence support
Administer case-management protocols, including clinical monitoring, data collection, follow-up, compliance, therapy disruption/discontinuation monitoring, and adverse event reporting
Work with reimbursement specialists and physicians to secure therapy funding and research alternative funding
Attend patient meetings and conferences as needed
Identify and report adverse events within required timelines
Maintain confidentiality of patient, client, and corporate information
Liaise with physicians’ offices, pharmacies, infusion/injection providers, and other parties to coordinate patient services and resolve issues
Participate in continuing education activities
Develop training materials and programs for new PSP team members
Provide patient and HCP advocacy throughout the patient journey, including enrollment, coverage renewals, and reimbursement support
Review, analyze, and validate patient information for accuracy and completeness
Schedule appropriate next steps to ensure continuity of service delivery
Follow up and advocate until coverage decisions are received
Document adverse events according to pharmacovigilance requirements
Adhere to Sentrex policies and procedures
Perform additional duties as determined by the manager

Requirements

What you’ll need

Must be an RN or RPN in good standing with the College of Nurses of their respective province
Experience in Patient Support Programs is required
Reimbursement knowledge to obtain coverage for patients is an asset
Experience in Neurology is a strong asset
Minimum 2 years of clinical experience (preferred)
Flexibility to work between 8:00 am - 8:00 pm (EST)
Ability to maintain confidentiality of patient, client, and corporate information
Exceptional organizational skills and ability to build effective working relationships
Adaptability during growth and organizational change
Proven ability to develop trust and influence at multiple levels
Impactful and candid communication style

Benefits

Comp & perks

100% Canadian company with locations across the country
State-of-the-art facilities
Flexible working environment promoting work-life balance
Diverse and inclusive culture
Employee Development Program
Industry-leading in-house corporate training
Competitive salary
Generous vacation entitlement
Wellness Program with 5 paid days off
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
Accommodations available upon request during the selection process