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Bilingual Patient Care Navigator
Sentrex Health Solutions. Manage initiation of patient enrollments into the Patient Support Program .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient enrollments and navigating reimbursement processes within the healthcare sector, while maintaining high service levels and effective communication with patients and healthcare professionals.
Highest-signal resume keywords
Patient Support Program ManagementKnowledge of Reimbursement StructuresExperience in Hepatology or GastroenterologyProficiency in Microsoft Office SuiteBilingual in French and English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryPatient Flow UnderstandingAnalytical SkillsComputer and Software SkillsCRM Reporting
Soft Skills
Organizational SkillsInterpersonal SkillsProblem-Solving SkillsConflict Resolution SkillsAdaptability
Tools & Technologies
ERP SystemsCRM SystemsPhone Systems
Industry Keywords
Pharmaceutical DistributionPatient Support ProgramsHealthcare TeamsAdverse Events ReportingSpecialty Pharmacy
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage initiation of patient enrollments into the Patient Support Program
- Respond efficiently and courteously to calls, emails, and voicemails
- Navigate the Canadian reimbursement landscape to secure coverage for disease states, products, and testing
- Build relationships with patients, caregivers, physicians, and healthcare teams
- Set and process tasks on time to optimize patient and physician experiences
- Coordinate and track patient services to ensure timely and continued therapy access
- Prioritize conflicting needs and follow tasks through to completion
- Update the CRM electronically and provide proactive updates to patients and clinics
- Complete critical deliverables collaboratively
- Report Adverse Events and Severe Adverse Events according to SOP guidelines
- Maintain required service levels for clients, projects, and initiatives
- Collaborate with internal business units and promote teamwork
- Liaise with the Manager and provide feedback on service quality, training, and customer observations
- Complete billing, timesheets, expenses, mileage, and CRM reports within required timelines
- Build organizational relationships and manage special projects
- Maintain professionalism and strict confidentiality
- Perform additional duties as assigned by the Manager
Requirements
What you’ll need- A bachelor’s degree in a related field or equivalent work experience
- Previous experience working within a specialty pharmacy considered a strong asset
- Experience in disease state areas such as Hepatology and/or Gastroenterology
- Experience working directly with Physicians, with a comprehensive understanding of patient flow
- Proficiency in Microsoft Office suite, phone systems, and databases (i.e., ERP/CRM)
- Extensive computer and software skills
- Previous experience working within a Patient Support Programs required
- Strong organizational skills with the ability to handle changing priorities independently
- Accurate data entry into paper and electronic forms
- Ability to work independently with minimal supervision
- Knowledge of private and public reimbursement structures, systems, and navigation processes required
- Must be able to work from home and have a quiet, private home office space
- Excellent verbal and written communication skills in English
- Strong analytical skills, including interpretation of regulation and legislation
- Knowledge of the pharmaceutical distribution industry required
- Excellent interpersonal, customer service, problem-solving, and conflict resolution skills
- Bilingual French and English required
- Commitment to high service levels for internal and external clients
- Adaptability during growth and organizational change
- Proven ability to develop trust and influence at multiple levels
- Impactful and candid communication style
- Exceptional organizational skills and ability to build effective working relationships
Benefits
Comp & perks- State-of-the-art facilities to provide high-quality products and services
- Flexible working environment that promotes a healthy work-life balance
- Employee Development Program
- Industry-leading, in-house corporate training offered throughout the year
- Competitive Salary
- Generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Remote work arrangement