Bilingual Patient Care Navigator

Sentrex Health Solutions

. Manage initiation of patient enrollments, reimbursement processes, and service coordination for enrolled patients .

Posted 10/14/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient enrollment and support, with a strong understanding of reimbursement processes and the ability to navigate the Canadian healthcare landscape. Proficient in managing relationships with patients, healthcare teams, and physicians while maintaining high service levels and effective communication.

Highest-signal resume keywords

Patient Enrollment ManagementReimbursement Process NavigationBilingual French and EnglishExperience in Specialty PharmacyKnowledge of Pharmaceutical Distribution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMicrosoft Office SuiteERP/CRM SystemsAnalytical SkillsAttention to Detail

Soft Skills

Organizational SkillsInterpersonal SkillsProblem-Solving SkillsConflict Resolution SkillsAdaptability

Industry Keywords

Patient Support ProgramsHepatologyGastroenterologyDermatologyNeurology

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage initiation of patient enrollments, reimbursement processes, and service coordination for enrolled patients
Provide continuous patient support and facilitate timely access to prescribed therapy
Enroll patients into the Patient Support Program
Respond efficiently and courteously to calls, emails, and voicemails
Navigate the Canadian reimbursement landscape to secure coverage for disease states, products, and testing
Build relationships with patients, caregivers, physicians, and healthcare teams
Set and process tasks on time to ensure optimal patient and physician experiences
Coordinate and track patient services for quick and continued therapy access
Prioritize conflicting needs and follow tasks through to completion
Update the CRM electronically and provide timely proactive updates to patients and clinics
Complete critical deliverables through a hands-on collaborative approach
Report Adverse Events and Severe Adverse Events according to SOP guidelines
Maintain required service levels for clients, projects, and initiatives
Collaborate with internal business units and promote teamwork
Liaise with the Manager and provide feedback based on field observations and customer feedback
Complete billing, timesheet, expense, mileage, and CRM reports within required timelines
Build organizational relationships and manage special projects
Maintain professionalism, confidentiality, and discretion
Perform additional duties as required by the Manager

Requirements

What you’ll need

Previous experience working within a specialty pharmacy considered a strong asset
Experience in Hepatology, Gastroenterology, Dermatology, or Neurology
Experience working directly with Physicians, with comprehensive understanding of patient flow
Proficiency in Microsoft Office suite and phone systems
Experience working with databases, such as ERP/CRM
Extensive computer and software skills
Bilingual French and English required
Previous experience within Patient Support Programs, Infusion, or Clinical networks is an asset
Strong organizational skills and ability to handle changing priorities independently
Accurate data entry into paper and electronic forms with strong attention to detail
Self-directed and able to work independently with minimal supervision
Knowledge of private and public reimbursement structures, systems, and navigation processes required
Must be able to work from home with a quiet, private home office space
Excellent verbal and written communication skills in English
Strong analytical skills, including interpretation of regulations and legislation
Knowledge of the pharmaceutical distribution industry required
Excellent interpersonal, customer service, problem-solving, and conflict resolution skills
Adaptability during growth and organizational change
Proven ability to develop trust and influence at multiple levels
Impactful and candid communication style
Exceptional organizational skills and ability to build effective working relationships

Benefits

Comp & perks

100% Canadian company with locations across the country
State-of-the-art facilities
Flexible working environment promoting work-life balance
Employee Development Program
Industry-leading, in-house corporate training throughout the year
Competitive Salary
Generous vacation entitlement
Wellness Program with 5 paid days off for well-being
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
Remote work arrangement
Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment
Accommodations available upon request