Bilingual Program Coordinator – Administrative Assistant

Sentrex Health Solutions

. Provide cross-coverage administrative support across the Patient Support Program .

Posted 10/22/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, including accurate data entry, effective communication, and collaboration within a Patient Support Program. Proficient in managing multiple tasks while maintaining confidentiality and high service levels.

Highest-signal resume keywords

Bilingualism (English And French)Accurate Data EntryMicrosoft Office Suite ProficiencyPatient Support Program ExperienceStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOffice AdministrationReport ValidationFiling-System MaintenanceInventory ManagementTimesheet CompletionCRM Report ValidationAdverse Event ReportingDocument ReviewTyping Skills

Soft Skills

Excellent Communication SkillsCustomer Service SkillsAdaptabilityTeam CollaborationTrust Building

Tools & Technologies

Database SystemsPhone SystemsElectronic FormsComputer-Based Programs

Certifications & Qualifications

Proof Of Full Vaccination Against COVID-19

Industry Keywords

Patient Support ProgramConfidentialityHealth Canada

About the role

Key responsibilities & impact

Provide cross-coverage administrative support across the Patient Support Program
Process safety data, fulfillments/reviews, communications, field staff support, reports, data cleanup, meetings, filing-system maintenance, and general administrative duties
Perform accurate data entry into database systems
Manage inbound calls, faxes, and email communications
Process information received through different points of contact during program-service delivery
Handle incoming and outgoing mail
Prepare and send program letters and materials
Collaborate with the team on administrative duties
Order office supplies and maintain inventory
Report Adverse Events/Severe Adverse Events according to approved SOPs
Complete timesheets, expenses, mileage, and CRM report validation within required timelines and standards
Review program documentation for completeness, consistency, and data accuracy
Perform additional duties assigned by the manager

Requirements

What you’ll need

Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
Bilingualism (English and French) is required
Experience working with Patient Support Programs is an asset
Excellent verbal and written communication, listening, and customer service skills
Accurate data entry into paper and electronic forms
Ability to learn quickly, adapt, and multitask in a fast-paced, changing environment
High proficiency with information technology, Microsoft Office suite, phone systems, and databases
Typing skills and ability to use various computer-based programs
Strong organizational skills and ability to cope with changing priorities
Ability to work independently with minimal supervision
Confidentiality when handling patient data and information
Ability to work in a team environment and collaborate with others
Commitment to high service levels for internal and external clients
Adaptability during growth and organizational change
Proven ability to develop trust and influence at multiple levels
Impactful and candid communication style
Ability to build effective working relationships with colleagues, management, and stakeholders
Successful applicants must provide proof of full vaccination against all required Health Canada-approved COVID-19 vaccine doses before their start date

Benefits

Comp & perks

State-of-the-art facilities
Flexible working environment promoting work-life balance
Employee Development Program
Industry-leading, in-house corporate training throughout the year
Competitive salary
Generous vacation entitlement
Wellness Program with 5 paid days off
Paid sick days
Dental and extended health benefits
AD&D insurance
LTD insurance
Employee/dependent life insurance
Employee & Family Assistance Program
RRSP matching program
Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitments
Accommodations available upon request during the selection process