Bilingual Senior Field Nurse Case Manager

Sentrex Health Solutions

. Coordinate and deliver services related to Sentrex patient support programs .

Posted 10/6/2026full-timeMontreal • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support program coordination, clinical monitoring, and effective communication with healthcare providers and patients. Proficient in managing patient enrolment processes and providing medical education while ensuring compliance with healthcare protocols.

Highest-signal resume keywords

Registered NurseBilingualism in English and FrenchClinical Experience in Oncology, Gastroenterology, or RheumatologyPatient Support Programs ExperienceCPR Certificate

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EnrolmentCase Management ProtocolsData CollectionAdverse Event ReportingTherapy Disruption MonitoringClinical MonitoringProgram ProtocolsTelephone SupportHealth Care Provider RegistrationPatient Follow-Up

Soft Skills

Effective CommunicationCollaborationAdvocacyProblem-SolvingTeamwork

Certifications & Qualifications

Liability InsuranceCPR Certificate

Industry Keywords

Patient Support ProgramsHealth Care ProvidersConfidentialityTherapy FundingCompliancePatient Care ProcessesHealth Canada ReportingContinuing EducationInfusion Service ProvidersPatient Journey

About the role

Key responsibilities & impact

Coordinate and deliver services related to Sentrex patient support programs
Manage all aspects of program support and act as a primary point of contact for assigned health care providers
Assist prescribing physicians with patient enrolment, including on-site physician-office visits and form completion
Perform health care provider and patient registration activities
Process relevant data received during program service delivery
Answer telephone and web-based inquiries about program services, diseases, and products
Provide medical support and education to patients and health care providers
Prepare for and attend specialized pharmaceutical training sessions
Provide inbound and outbound telephone support, including adherence support
Administer case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy disruption/discontinuation monitoring, and adverse-event reporting
Work with care navigators and physicians to secure therapy funding and investigate alternative funding
Attend patient meetings and conferences as needed
Report adverse events to Health Canada and Med Info and enter information into source and third-party systems
Maintain confidentiality of client and corporate information
Liaise with physicians’ offices, pharmacies, infusion service providers, and other parties to coordinate patient and physician services
Participate in ongoing internal and external continuing education
Provide proactive patient and health care provider support and advocacy, including enrolment, coverage renewals, patient-journey changes, and reimbursement support
Follow program protocols to ensure continuity of service delivery
Travel to physician offices as requested
Address barriers and optimize patient-care processes
Perform additional duties assigned by the manager

Requirements

What you’ll need

Must be a Registered Nurse in good standing with the College of Nurses of the respective province
Bilingualism in English and French is required
2+ years of clinical experience
Must be able to provide proof of liability insurance and a current CPR Certificate
Experience in oncology, gastroenterology, or rheumatology
Highly collaborative, with effective and practical communication skills
Experience in Patient Support Programs is a strong asset
Proven ability to work in a team environment
Ability to travel within the assigned geographic region up to 75% of the time to support clinics
Ability to work Monday to Friday between 8:00 a.m. and 8:00 p.m. EST

Benefits

Comp & perks

Competitive salary and generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid sick days
Competitive benefits package, including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance
RRSP matching program
Employee and Family Assistance Program
Flexible work environment that promotes a healthy work-life balance
Employee development program and in-house corporate training
Diverse and inclusive workplace culture