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Field Nurse Case Manager
Sentrex Health Solutions. Coordinate and deliver services for Sentrex Health Solutions patient support programs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient support program coordination, clinical monitoring, and effective communication with healthcare providers and patients. Proficient in managing patient enrollment processes and ensuring compliance with healthcare protocols.
Highest-signal resume keywords
Registered NurseClinical ExperiencePatient Support Program ExperienceBilingual in English and FrenchOncology Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EnrollmentData CollectionAdverse-Event ReportingTherapy EducationDisease Management
Soft Skills
Effective CommunicationProblem-SolvingOrganizational SkillsRelationship BuildingCustomer Service
Certifications & Qualifications
CPR CertificateProof of Liability Insurance
Industry Keywords
Healthcare Provider LiaisonCase ManagementConfidentialityTherapy FundingContinuity of Service
About the role
Key responsibilities & impact- Coordinate and deliver services for Sentrex Health Solutions patient support programs
- Manage program support and serve as a primary contact for assigned healthcare providers
- Facilitate patient access to support programs and drug therapy
- Assist prescribing physicians with patient enrollment, including on-site office visits and information gathering
- Perform healthcare provider and patient registration according to protocols
- Enter and process pertinent program data
- Answer telephone and web-based inquiries about program services, diseases, and products
- Provide medical support, disease education, therapy education, and disease management
- Attend specialized training sessions for specific therapies
- Provide inbound and outbound telephone, maintenance, and adherence support
- Follow case-management protocols, including clinical monitoring, data collection, follow-up, compliance monitoring, therapy disruption/discontinuation monitoring, and adverse-event reporting
- Work with care navigators and physicians to secure therapy funding and conduct alternative funding searches
- Attend patient meetings and conferences to educate patients and providers
- Identify and report adverse events to Health Canada and Med Info, and enter information into source and third-party systems
- Maintain confidentiality of client and corporate information
- Liaise with physicians’ offices, pharmacies, infusion service providers, and other parties to coordinate patient and physician services
- Participate in continuing education activities
- Complete patient enrollment and required follow-ups
- Provide patient and healthcare provider support and advocacy throughout the patient journey
- Facilitate coverage renewals, changes, reimbursement support, and continuity of service
- Travel to physician offices as requested
- Perform additional duties assigned by the manager
Requirements
What you’ll need- Registered Nurse in good standing with the College of Nurses of the respective province
- 2+ years of clinical experience
- Proof of liability insurance
- Current CPR Certificate
- Experience in oncology, gastro, or rheumatology
- Patient Support Program experience is a strong asset
- Bilingual in English and French is an asset
- Highly collaborative with effective and practical communication skills
- Proven ability to work in a team environment
- Strong customer service, analytical, problem-solving, organizational, and relationship-building skills
- Ability to maintain confidentiality
- Ability to travel extensively within the assigned geographic region
- Ability to work Monday to Friday within 8:00am–8:00pm EST hours
Benefits
Comp & perks- 100% Canadian company with locations across the country
- State-of-the-art facilities
- Collaborative, engaging workplace culture
- Flexible working environment promoting work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading, in-house corporate training throughout the year
- Competitive salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid sick days
- Dental and extended health benefits
- AD&D, LTD, and employee/dependent life insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Accommodations available upon request during the selection process