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Fixed Term Program Manager – 8 Months
Sentrex Health Solutions. Manage, plan, and implement specific programs and portfolios .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program management, including reimbursement and patient assistance programs, while effectively leading teams and optimizing client relations. Strong analytical and problem-solving skills are essential for evaluating program performance and implementing operational changes.
Highest-signal resume keywords
Program ManagementReimbursement ExpertisePeople ManagementProject ManagementOncology Therapeutic Area
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program DesignOperational PoliciesFinancial Data InterpretationBudget ManagementData Collection ToolsChange ManagementQuality AssuranceSOP DevelopmentAnalytics CollaborationClient Communication
Soft Skills
Interpersonal SkillsLeadership SkillsOrganizational SkillsCritical ThinkingProblem-Solving Skills
Tools & Technologies
Telephony SystemsDatabase FunctionalityReporting ToolsCall Center Programs
Industry Keywords
Patient CoordinationMedication ManagementStakeholder ManagementMarket InsightsCompetitive Insights
About the role
Key responsibilities & impact- Manage, plan, and implement specific programs and portfolios
- Ensure programs are designed and implemented according to sponsors’ strategic direction
- Ensure client needs are met
- Manage overall program performance and services including reimbursement, patient coordination, and medication management
- Build reimbursement expertise within therapeutic areas and develop training content
- Manage stakeholder escalations to client satisfaction
- Provide sponsors with market, competitive, and payer insights
- Evaluate program strengths, weaknesses, and improvement opportunities
- Recommend and execute operational changes through change management
- Collaborate with analytics teams on program reporting
- Lead and participate in client meetings and ongoing client communications
- Collaborate with internal departments to optimize execution and client relations
- Assist with quality assurance and improvement initiatives and oversee CAPA activities
- Oversee case managers’ call handling, customer service, documentation, and follow-up
- Monitor staff performance and assess training needs
- Provide scheduling input and staffing recommendations
- Participate in program design and development, including documentation, manuals, SOPs, flows, and charts
- Manage technical project setup, including telephony, data collection tools, processes, and reporting
- Manage day-to-day project activities, inquiries, and troubleshooting
- Address client requests and case escalations, coordinate resources, and communicate with stakeholders
- Participate in consulting and research projects as needed
- Communicate program status to the account manager/project director
- Perform additional duties assigned by the manager
Requirements
What you’ll need- University degree in an applicable field
- Broad knowledge and training in business administration, accountancy, sales, marketing, or similar vocations
- 1–3 years of experience in a Program Management role
- Minimum of 2 years in a People Management role
- Experience in Oncology therapeutic area considered an asset
- Expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes
- Understanding of technology direction, trends, and strategic business impact on key clients
- Knowledge of full-service call center programs
- Ability to interpret financial data and manage a budget
- Strong customer/client management background
- Exceptional project management skills, including organizing, planning, and executing projects from vision through implementation
- Strong analytical, conceptual, and problem-solving skills
- Demonstrated track record of new concept development for various projects
- Critical thinking and ability to develop innovative solutions
- Strong interpersonal and leadership skills
- Ability to develop and grow talent
- Exceptional organizational skills and ability to build effective working relationships
Benefits
Comp & perks- 100% Canadian company with locations across the country
- State-of-the-art facilities
- Flexible working environment promoting work-life balance
- Employee Development Program
- Industry-leading, in-house corporate training throughout the year
- Competitive Salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Equal opportunity, diversity, inclusion, belonging, equity, and accessibility commitment
- Accommodations available upon request during the selection process