Nurse Case Manager

Sentrex Health Solutions

. Coordinate and deliver services for Sentrex Health Solutions patient support programs .

Posted 10/2/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient support program coordination, clinical monitoring, and reimbursement processes while ensuring compliance with pharmacovigilance requirements. Strong ability to build relationships with healthcare providers and advocate for patient needs throughout the therapy journey.

Highest-signal resume keywords

Registered Nurse (RN) or Registered Practical Nurse (RPN)Patient Support Program ExperienceReimbursement KnowledgeClinical Experience in NeurologyExceptional Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Case Management ProtocolsData Entry ActivitiesAdverse Event ReportingPatient Registration ActivitiesClinical MonitoringTherapy Disruption MonitoringMedication Coverage ManagementPatient EnrollmentFollow-Up ProceduresTraining Material Development

Soft Skills

Effective Relationship BuildingAdvocacy for PatientsConfidentiality MaintenanceFlexibility in Work HoursCommunication Skills

Certifications & Qualifications

RN or RPN Certification

Industry Keywords

Patient Support ProgramsNeurologyPharmacovigilanceHealthcare Provider LiaisonComplianceTherapy FundingAdverse Event DocumentationContinuing EducationSentrex Policies and Procedures

About the role

Key responsibilities & impact

Coordinate and deliver services for Sentrex Health Solutions patient support programs
Manage all aspects of program support and act as the primary contact for assigned healthcare providers
Ensure patients have access to support programs and prescribed drug therapy
Interact with patients, insurance companies, pharmacies, physicians, and healthcare professionals to obtain medication coverage and manage patient cases
Perform healthcare provider and patient registration activities
Process pertinent data-entry activities
Answer telephone and web-based inquiries about program services, disease states, and products
Provide medical support and education regarding diseases, therapies, and disease management
Attend specialized training sessions for specific therapies
Provide inbound and outbound telephone support, maintenance calls, and adherence support
Administer case-management protocols, including clinical monitoring, data collection, follow-up, compliance, therapy disruption/discontinuation monitoring, and adverse-event reporting
Work with reimbursement specialists and physicians to secure therapy funding and search for alternative funding
Attend patient meetings and conferences as needed
Identify and report adverse events to the Manufacturer and Med Info and enter them into source and third-party systems within required timelines
Liaise with physicians’ offices, pharmacies, infusion/injection service providers, and other parties to coordinate patient services and resolve issues
Participate in continuing education activities
Develop training materials and programs for new patient support program team members
Enroll patients and complete required follow-ups
Advocate for patients and healthcare providers through enrollment, coverage renewals, patient-journey changes, and reimbursement support
Review, analyze, and validate patient information for accuracy and completeness
Schedule appropriate next steps to ensure continuity of service delivery
Follow up and advocate until coverage decisions are received
Document adverse events according to pharmacovigilance requirements
Perform additional duties as determined by the manager

Requirements

What you’ll need

Must be an RN or RPN in good standing with the College of Nurses of their respective province
Experience in Patient Support Programs is required
Reimbursement knowledge to obtain coverage for patients is an asset
Experience in Neurology is a strong asset
Minimum 2 years of clinical experience (preferred)
Exceptional organizational skills
Ability to build effective working relationships with colleagues, management, and stakeholders
Ability to work Monday to Friday during standard office hours, with flexibility between 8:00 am and 8:00 pm EST
Maintain confidentiality of patient, client, and corporate information
Adhere to Sentrex Policies and Procedures

Benefits

Comp & perks

100% Canadian with locations across the country
State-of-the-art facilities
Flexible working environment promoting work-life balance
Employee Development Program
Industry-leading, in-house corporate training throughout the year
Competitive Salary
Generous vacation entitlement
Wellness Program with 5 paid days off for well-being
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD, and Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program