Nurse Case Manager

Sentrex Health Solutions

. Coordinate and deliver services for Sentrex Health Solutions’ patient support programs .

Posted 10/23/2026full-timeRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support program coordination, clinical monitoring, and effective communication with healthcare providers and patients. Proficient in managing medication coverage processes and advocating for patient needs throughout their healthcare journey.

Highest-signal resume keywords

Registered NursePatient Support Programs ExperienceClinical MonitoringBilingual Communication (English and French)Immunology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical ExperienceData EntryCase Management ProtocolsAdverse Event ReportingTherapy EducationMedication Coverage ProcessesPatient RegistrationCompliance MonitoringTherapy Disruption MonitoringFollow-Up Procedures

Soft Skills

Exceptional Organizational SkillsImpactful CommunicationTrust DevelopmentAdaptabilityRelationship Building

Certifications & Qualifications

Registered Nurse Certification

Industry Keywords

Patient Support ProgramsHealthcare ProvidersInsurance CompaniesPharmaciesInfusion Service ProvidersHealth CanadaContinuing EducationDisease ManagementTherapy FundingPatient Advocacy

About the role

Key responsibilities & impact

Coordinate and deliver services for Sentrex Health Solutions’ patient support programs
Manage all aspects of program support and act as primary contact for assigned healthcare providers
Ensure patients have access to support programs and drug therapy
Interact with patients, insurance companies, pharmacies, physicians, and healthcare professionals to obtain medication coverage
Perform HCP and patient registration and enrollment activities
Process pertinent program data and complete data entry
Answer telephone and web-based inquiries about program services, disease states, and products
Provide medical support, disease and therapy education, and disease management
Attend specialized training sessions for specific therapies
Provide inbound and outbound telephone support, including maintenance and adherence calls
Administer case-management protocols, clinical monitoring, data collection, follow-up, compliance, therapy disruption monitoring, and adverse event reporting
Work with reimbursement specialists and physicians to secure therapy funding and research alternative funding
Attend patient meetings and conferences as needed
Identify and report adverse events to Health Canada, Med Info, and relevant systems
Maintain confidentiality of client and corporate information
Liaise with physician offices, pharmacies, infusion service providers, and other parties to coordinate patient services and resolve issues
Participate in continuing education activities
Develop training materials and programs for new Patient Support Program team members
Advocate for patients and healthcare providers throughout the patient journey
Facilitate coverage renewals, changes, and reimbursement support
Review, analyze, and validate patient information
Schedule appropriate next steps to ensure continuity of service
Follow up and advocate until coverage decisions are received
Perform additional duties as determined by the Manager

Requirements

What you’ll need

Must be a Registered Nurse in good standing with the College of Nurses of their respective province
2–4 years of clinical experience
Bilingual communication skills in English and French preferred
Experience in Patient Support Programs is a strong asset
Experience in immunology is an asset
High level of service to internal and external clients
Adaptability during growth and organizational change
Proven ability to develop trust and influence at multiple levels
Impactful and candid communication style
Exceptional organizational skills and ability to build effective working relationships
Must work Monday to Friday, 8-hour rotating shifts between 8am and 8pm EST

Benefits

Comp & perks

100% Canadian company with locations across the country
State-of-the-art facilities
Flexible working environment promoting work-life balance
Diverse and inclusive culture
Employee Development Program
Industry-leading in-house corporate training
Competitive Salary
Generous vacation entitlement
Wellness Program with 5 paid days off for well-being
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
Accommodations available upon request during the selection process