Patient Care Navigator

Sentrex Health Solutions

. Manage timely enrollment of patients into the Patient Support Program .

Posted 10/14/2026full-timeRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient enrollment and support within healthcare settings, with a strong focus on navigating reimbursement processes and maintaining high service levels. Proficient in building relationships with patients, healthcare teams, and managing multiple priorities effectively.

Highest-signal resume keywords

Patient Support Program ManagementKnowledge of Reimbursement StructuresBilingual (French and English)Experience in Hepatology/Gastroenterology/Dermatology or NeurologyStrong Organizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient EnrollmentData Entry AccuracyMicrosoft Office ProficiencyCRM System ManagementAdverse Event ReportingAnalytical SkillsConflict ResolutionProblem-SolvingAttention to DetailSpecialty Pharmacy Experience

Soft Skills

Excellent Communication SkillsInterpersonal SkillsAdaptabilityTeam CollaborationSelf-Directed Work Ethic

Tools & Technologies

Customer Relationship Management (CRM)Phone SystemsDatabases (ERP/CRM)Microsoft Office Suite

Industry Keywords

Pharmaceutical DistributionPatient Support ProgramsInfusion NetworksHealthcare TeamsClinical Networks

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage timely enrollment of patients into the Patient Support Program
Respond efficiently and courteously to calls, emails, and voicemails
Navigate Canadian reimbursement processes to secure coverage for disease states, products, and testing
Develop relationships with patients, caregivers, physicians, and healthcare teams
Set and process tasks to optimize patient and physician experience
Coordinate and track patient services to ensure timely, continued access to therapy
Prioritize competing needs and follow tasks through to completion
Update the Customer Relationship Management (CRM) system and provide proactive updates to patients and clinics
Complete deliverables using a hands-on, collaborative approach
Report Adverse Events and Severe Adverse Events according to SOP guidelines
Maintain required service levels for clients, projects, and initiatives
Collaborate with internal business units and foster teamwork
Liaise with the Manager and provide feedback on service quality, training, and other matters
Complete billing, timesheet, expense, mileage, and CRM reports within required timelines
Build organizational relationships and manage special projects
Maintain professionalism, strict confidentiality, and discretion
Perform additional duties as required by the Manager

Requirements

What you’ll need

Previous experience working within a specialty pharmacy considered a strong asset
Experienced in Hepatology/Gastroenterology/Dermatology or Neurology
Experience working directly with Physicians, with a comprehensive understanding of patient flow
Proficiency in Microsoft Office suite, phone systems, and databases (i.e., ERP/CRM)
Extensive computer and software skills
Bilingual (French and English) is an asset
Previous experience working within Patient Support Programs, Infusion or Clinical networks is an asset
Strong organizational skills with the ability to handle changing priorities effortlessly and independently
Ability to accurately input information into paper and electronic forms, with attention to detail and accuracy essential
Self-directed individual able to work independently with minimal supervision
Knowledge of private and public reimbursement structures, systems, and navigation processes required
Must be able to work from home and have a quiet, private home office space
Excellent verbal and written communication skills in English
Strong analytical skills, including interpretation of regulation and legislation
Knowledge of the pharmaceutical distribution industry required
Excellent interpersonal, customer service, problem-solving, and conflict resolution skills
Commitment to high service levels for internal and external clients
Adaptability during growth and organizational change
Proven ability to develop trust and influence at multiple levels
Impactful and candid communication style
Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders

Benefits

Comp & perks

State-of-the-art facilities to provide high-quality products and services
Flexible working environment that promotes a healthy work-life balance
Employee Development Program
Industry-leading, in-house corporate training offered throughout the year
Competitive Salary
Generous vacation entitlement
Wellness Program (5 paid days off for your well-being!)
Paid Sick Days
Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
Employee & Family Assistance Program
RRSP Matching Program
Remote work arrangement
Flexible working hours within Monday-Friday, 8:00am-8:00pm EST