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Senior Case Manager
Sentrex Health Solutions. Deliver high-level case management, training, and support services across programs and departments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Case Management and Patient Support Programs, with a strong focus on reimbursement processes, patient enrollment, and service coordination. Proficient in managing multiple projects while ensuring timely access to therapies and maintaining high service levels.
Highest-signal resume keywords
Case ManagementPatient Support ProgramsReimbursement BillingAnalytical SkillsBilingualism (English and French)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient EnrollmentReimbursement ProcessesDrug Coverage SupportFinancial Eligibility AssessmentsKPI TrackingAdverse Event ReportingProcess ImprovementProject ManagementRegulation InterpretationCRM Management
Soft Skills
Excellent Communication SkillsCustomer ServiceProblem-SolvingInterpersonal SkillsOrganizational Skills
Tools & Technologies
Adobe AcrobatSharePointMicrosoft Office
Industry Keywords
Pharmaceutical DistributionPrivate and Public ReimbursementSpecial AccessAppeals ProcessPatient Support Services
About the role
Key responsibilities & impact- Deliver high-level case management, training, and support services across programs and departments
- Manage patient enrollment, reimbursement processes, and service coordination
- Provide drug coverage support to physicians and patients
- Follow up on private and provincial drug-plan coverage submissions
- Ensure timely and continued patient access to prescribed therapies
- Coordinate with patients, insurers, physicians, and internal patient support teams
- Review patient charts, previous therapies, and tests to support coverage documentation
- Provide therapy guidelines and program education
- Conduct patient financial eligibility assessments
- Track patient services and maintain case-management service levels and KPIs
- Report adverse events and severe adverse events according to approved SOPs
- Update CRM with patient and clinic information
- Provide feedback to the Associate Program Manager and identify coverage obstacles
- Provide backup support to PSP Supervisors, Associate Program Managers, and Program Managers
- Participate in PSP team and client meetings
- Complete reports, timesheets, expenses, mileage, and CRM validation
- Create and maintain work instructions and training documents
- Support program pre- and post-launch activities
- Deliver training content and facilitate in-person and virtual learning sessions
- Manage multiple projects with tight deadlines and improve processes
- Serve as a subject matter expert for CRM and case management
- Shadow case managers and provide training and support
- Provide ad hoc support, data cleanup, and other duties requested by PSP Management
Requirements
What you’ll need- Bachelor’s Degree or College Diploma in a relevant field of study
- 2–5 years of experience in Patient Support Programs with advanced knowledge of Case Management and the pharmaceutical distribution industry
- Advanced knowledge of reimbursement billing, special access, appeals process, and field-based reimbursement support and consultation
- Must be able to work from home with a quiet, private home office space
- Excellent verbal and written communication skills in English
- Knowledge of private and public reimbursement structures, systems, and processes
- Strong analytical skills, including interpretation of regulation and legislation
- Excellent customer service, problem-solving, and conflict resolution skills
- Strong interpersonal skills
- Strong functional user of various computer-based programs
- Proficiency in Adobe Acrobat, SharePoint, and Microsoft Office applications
- Ability to consistently meet deadlines and prioritize projects
- Exceptional organizational skills
- Ability to establish and build healthy working relationships and partnerships with peers
- Ability to work independently, make decisions, multitask, and solve problems under pressure
- Flexible, resourceful, creative, and proactive work style
- Results-oriented with ability to handle multiple tasks and maintain high performance
- Advanced ability to learn and understand new systems and software quickly
- Bilingualism (English and French) considered a strong asset
Benefits
Comp & perks- State-of-the-art facilities to provide high-quality products and services
- Opportunity to be part of a winning, high-performing team
- Collaborative, engaging workplace culture
- Flexible working environment promoting healthy work-life balance
- Diverse and inclusive culture
- Employee Development Program
- Industry-leading, in-house corporate training
- Competitive salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid sick days
- Competitive benefits package including dental and extended health benefits, AD&D, LTD, and employee/dependent life insurance
- Employee & Family Assistance Program
- RRSP Matching Program