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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting vehicle inspections, preparing detailed damage reports, and negotiating settlements while ensuring compliance with insurance policies. Proficient in utilizing estimating platforms and maintaining effective communication with clients and repair facilities.
Highest-signal resume keywords
Vehicle InspectionDamage ReportingNegotiation SkillsI-CAR CertificationCCC Estimating Platform
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Repair EstimationDamage AssessmentInsurance Policy InterpretationRecord MaintenanceRepair Technology Application
Soft Skills
Customer ServiceVerbal CommunicationWritten CommunicationTime ManagementMultitasking
Tools & Technologies
CCCMitchellAudatex
Certifications & Qualifications
I-CAR CertificationState Adjuster/Appraiser License
Industry Keywords
Auto Damage InspectionCollision RepairClaims ProcessRepair TechniquesVehicle Models
About the role
Key responsibilities & impact- Conduct inspections on auto damage to prepare and review repair estimates
- Virtually inspect damaged vehicles for structural, body, mechanical, and interior damage
- Prepare detailed, accurate, and comprehensive damage reports and repair estimates using specialized software
- Maintain records of appraisals, photographs, and claim-related communications
- Review and interpret insurance policies to determine coverage and liability
- Negotiate fair settlements with repair facilities and clients in compliance with company policies
- Communicate with clients, repair shops, and insurance adjusters throughout the claims process
- Provide customer service and address client concerns and inquiries
- Stay updated on industry trends, repair techniques, and new vehicle models
- Track and apply the latest repair technology
Requirements
What you’ll need- Associate’s degree or equivalent work experience
- Knowledge of vehicle repairs from repair facility experience, appraising responsibilities, or collision repair coursework preferred
- I-CAR certification highly beneficial
- Experience with CCC, Mitchell, or Audatex estimating platforms strongly preferred
- Knowledge of insurance policies, coverages, and claim procedures beneficial
- Excellent customer service skills and professional verbal and written communication highly beneficial
- Superior time management and ability to perform multiple tasks effectively and concurrently beneficial
- Acceptable motor vehicle record if driving own or company vehicle
- Obtain and maintain state adjuster/appraiser licenses as required
Benefits
Comp & perks- Optional work from home on Mondays and Fridays; office Tuesday through Thursday under the hybrid model
- Technology and tools provided for office and home workspace
- Dining stipend or meal allowance, depending on location
- Sentry University
- Tuition reimbursement
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate 401(k) vesting
- Professional development and growth opportunities