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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in conducting vehicle inspections and preparing detailed repair estimates using specialized software. Proficient in customer service, communication with clients and repair facilities, and knowledge of insurance policies and claim procedures.
Highest-signal resume keywords
I-CAR CertificationCCC Estimating Platform ExperienceMitchell Estimating Platform ExperienceAudatex Estimating Platform ExperienceKnowledge Of Vehicle Repairs
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Repair Estimates PreparationDamage ReportingVehicle InspectionInsurance Policy ReviewNegotiation Skills
Soft Skills
Customer Service SkillsProfessional CommunicationTime Management Skills
Certifications & Qualifications
I-CAR CertificationState Adjuster/Appraiser Licenses
Industry Keywords
Auto Damage InspectionCollision RepairClaim ProceduresRepair TechniquesVehicle Models
About the role
Key responsibilities & impact- Conduct inspections on auto damage to prepare and review repair estimates
- Virtually inspect damaged vehicles for structural, body, mechanical, and interior damage
- Prepare detailed damage reports and repair estimates using specialized software
- Maintain records of appraisals, photographs, and claim-related communications
- Review insurance policies to determine coverage and liability
- Negotiate settlements with repair facilities and clients
- Communicate with clients, repair shops, and insurance adjusters
- Provide customer service and address client concerns and inquiries
- Stay updated on industry trends, repair techniques, and new vehicle models
Requirements
What you’ll need- Associate’s degree or equivalent work experience
- Knowledge of vehicle repairs from previous experience in a repair facility, appraising responsibilities, or collision repair course work preferred
- I-CAR certification highly beneficial
- Experience with CCC, Mitchell, or Audatex estimating platforms strongly preferred
- Knowledge of insurance policies, coverages, and claim procedures beneficial
- Excellent customer service skills and professional verbal and written communication highly beneficial
- Superior time management skills and ability to perform multiple tasks effectively and concurrently beneficial
- Acceptable motor vehicle record if driving own or company vehicle
- Obtain and maintain state adjuster/appraiser licenses as required
Benefits
Comp & perks- Optional work from home on Mondays and Fridays; office Tuesday through Thursday
- Technology and tools for office and home workspace provided from day one
- Dining stipend or meal allowance, depending on location
- Sentry University
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate 401(k) vesting