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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing bodily injury auto claims, including evaluating liability, negotiating settlements, and ensuring compliance with industry regulations. Proficient in analyzing insurance policies and providing empathetic customer service throughout the claims process.
Highest-signal resume keywords
Bodily Injury Auto Claims ManagementLiability EvaluationNegotiation SkillsInsurance Policy AnalysisCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ProcessingCoverage VerificationClaim Reserve SettingDocument ReviewDecision Making
Soft Skills
Effective CommunicationEmpathyPrioritizationWorkload Management
Tools & Technologies
Claims Management SoftwareDocument Management Systems
Certifications & Qualifications
State Licensing Requirements
Industry Keywords
Insurance RegulationsClaims ComplianceNegotiationPolicy TermsLegal Requirements
About the role
Key responsibilities & impact- Manage a caseload of non-attorney represented bodily injury auto claims
- Verify coverage by reviewing policies and interpreting policy terms, conditions, and language
- Evaluate liability using recorded statements, police reports, and other pertinent evidence
- Negotiate or deny liability based on investigation outcomes
- Set appropriate claim reserves based on ongoing liability evaluations
- Negotiate settlements with policyholders, claimants, and other insurance carriers
- Ensure claims are paid promptly and within authorized limits
- Document decisions, communications, and activities throughout the claims process
- Ensure compliance with industry regulations, legal requirements, and internal policies
- Provide empathetic customer service and explain claims processes and decisions
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience
- Minimum 1 year of related work experience
- Ability to obtain and maintain state licensing requirements
- Ability to review and analyze detailed documents, insurance policies, coverages, and insurance regulations
- Ability to make appropriate claim decisions, prioritize, and manage workload
- Effective verbal and written communication skills
- Technological aptitude
- Demonstrated fundamental negotiation skills
Benefits
Comp & perks- Optional work from home on Mondays and Fridays; office collaboration Tuesday through Thursday
- Technology and tools for office and home workspace provided from day one
- Location-dependent dining stipend or meal allowance
- Sentry University
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate 401(k) vesting
- Support through the Sentry Foundation, including United Way initiatives