Claims Representative – Liability

Sentry

. Investigate and resolve insurance claims with a focus on accuracy, efficiency, and fair resolution .

Posted 9/15/2026full-timeGoldsboro • Iowa • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and resolving insurance claims, with a strong focus on accuracy, efficiency, and compliance with industry regulations. Proficient in negotiating settlements and managing caseloads while providing empathetic customer service.

Highest-signal resume keywords

Insurance Claims InvestigationNegotiation SkillsPolicy Review and AnalysisCustomer ServiceState Licensing Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ResolutionLiability EvaluationDocument AnalysisBodily Injury Claims AssessmentClaim Reserve Setting

Soft Skills

Effective CommunicationEmpathyTime ManagementPrioritizationNegotiation

Certifications & Qualifications

State Licensing

Industry Keywords

Insurance PoliciesClaims ProcessLegal RequirementsMedical ReportsSettlement Negotiation

About the role

Key responsibilities & impact

Investigate and resolve insurance claims with a focus on accuracy, efficiency, and fair resolution
Independently manage caseloads and negotiate settlements
Verify coverage by reviewing policies and interpreting policy terms, conditions, and language
Evaluate liability using recorded statements, police reports, and other pertinent evidence
Negotiate or deny liability based on investigation outcomes
Evaluate physical damage and bodily injury claims using estimates, photos, appraisals, medical reports, medical bills, and other evidence
Coordinate with medical providers, repair shops, and contractors to facilitate necessary services
Set appropriate claim reserves based on ongoing liability evaluations
Negotiate bodily injury settlements with policyholders, claimants, attorneys, and other insurance carriers
Ensure claims are paid promptly within authorized limits
Document decisions, communications, and activities throughout the claims process
Provide empathetic customer service, explain the claims process, communicate updates and decisions, and explain decision rationale
Ensure compliance with industry regulations, legal requirements, and internal policies

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Minimum 1 year of related work experience
Ability to obtain and maintain state licensing requirements
Prior attorney representative experience highly preferred
Ability to review and analyze detailed documents, insurance policies, coverages, medical bills, and records
Ability to make appropriate claim decisions, prioritize, and manage workload under time-limit demands
Effective verbal and written communication skills
Demonstrated fundamental negotiation skills

Benefits

Comp & perks

Optional work from home on Mondays and Fridays; office collaboration Tuesday through Thursday
Technology and tools provided for office and home workspace from day one
Dining stipend for on-site cafeteria or meal allowance, depending on location
Sentry University and tuition reimbursement program
Group medical, dental, and vision insurance
Parental leave
Pet insurance
Caregiver leave
Wellness resources
HSA, FSA, and Dependent Care FSA options
Paid Time Off
Paid Volunteer Time Off
100% company match on the first 8% contributed to 401(k) each pay period
Immediate 401(k) vesting
Professional development and growth opportunities