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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in evaluating and settling auto and specialty vehicle claims, including total loss and loss-of-use claims, while effectively managing claim expenses and ensuring compliance with state regulations.
Highest-signal resume keywords
Claims InvestigationTotal Loss EvaluationNegotiation SkillsState Adjuster LicensingAuto Repair Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingVehicle ValuationRepair Estimate ReviewSettlement NegotiationExpense Management
Soft Skills
Written CommunicationVerbal Communication
Certifications & Qualifications
State Adjuster LicenseState Appraiser License
Industry Keywords
Auto ClaimsSpecialty VehiclesClaim SettlementInsurance IndustryLoss-of-Use Claims
About the role
Key responsibilities & impact- Investigate and settle total loss, loss-of-use, towing, and storage claims
- Evaluate basic to moderately complex claims involving private passenger auto, commercial auto, tractor trailers, heavy equipment, watercraft, trailers, motorcycles, and other specialty vehicles
- Review repair estimates, prior damage estimates, photos, vehicle conditioning, and actual value to make repair or total loss decisions
- Conduct and review vehicle valuations through company-approved vendors
- Research and determine appropriate cash values for auto and specialty vehicles
- Complete and submit state-specific forms, taxes, and fees
- Negotiate settlements with claimants and/or attorneys within prescribed authority limits
- Explain procedures and denials when coverage does not exist
- Refer claims exceeding authorization limits to management with settlement recommendations
- Document decisions, correspondence, reports, and discussions throughout claim handling
- Coordinate rental vehicles and manage claim expenses, including advance changes, salvage, rental, and outside vendor expenses
- Control expenses while ensuring services are properly covered for claimants
Requirements
What you’ll need- Bachelor's Degree or equivalent work experience
- Hands-on experience with auto repair preferred
- Strong written and verbal communication skills strongly preferred
- Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge highly beneficial
- Demonstrated experience handling moderately complex claims, or other equivalent experience strongly preferred
- Obtain and maintain state adjuster and appraiser licensing as required
Benefits
Comp & perks- Optional work from home on Mondays and Fridays; office work Tuesday through Thursday under a hybrid model
- Technology and tools provided for office and home workspace
- Dining stipend for on-site cafeteria or meal allowance, depending on location
- Sentry University learning opportunities
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate 401(k) vesting
- Professional satisfaction, ongoing development, and professional growth opportunities