Claims Technician

Sentry

. Provide critical support to the claims team on moderately to highly complex tasks .

Posted 9/15/2026full-timeNashville • Iowa • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in processing claims, analyzing complex bills, and maintaining accurate records while ensuring compliance with jurisdictional requirements. Proficient in coordinating document signatures and scheduling medical appointments for injured workers.

Highest-signal resume keywords

Claims ProcessingBill AnalysisDocument CoordinationCustomer ServiceJurisdictional Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementInvoice CodingRecord MaintenanceState Form PreparationDocument ReviewTitle ProcurementComplex Claims AnalysisElectronic FilingMedical Appointment SchedulingSubpoena Response

Soft Skills

CollaborationProblem SolvingAttention to DetailCommunicationCustomer Interaction

Certifications & Qualifications

State Certification Training

Industry Keywords

Insurance ClaimsJurisdictional RequirementsWorkers CompensationLegal RequestsVendor Coordination

About the role

Key responsibilities & impact

Provide critical support to the claims team on moderately to highly complex tasks
Maintain accurate records
Process claim payments and analyze bills, checks, and invoices for coding and payment
Research and resolve uncashed checks
Secure IRS Form W-9 documents
Resolve title procurement issues and coordinate signatures with vehicle owners
Work with lenders to secure title and payoff information, letters of guarantee, and title copies
Compile, prepare, organize, review, and distribute electronic claims documents
Respond to subpoenas, legal requests, and insurance department complaints
Prepare and submit state forms and filings, including electronic workers compensation filings
Schedule medical appointments for injured workers
Assist with complex claim referrals and assemble documents for attorneys, independent medical examiners, and claims suppliers
Maintain knowledge of jurisdictional requirements and best practices
Collaborate with customers, vendors, attorneys, and internal claims associates
Manage incoming and outgoing mail and monitor shared mailboxes for timely follow-up

Requirements

What you’ll need

High School Diploma or equivalent work experience
Minimum 1 year of related work experience
Customer Service experience is highly preferred
Knowledge of jurisdictional requirements and best practices within assigned departments
Ability to analyze and process complex bills, checks, and invoices for proper coding and payment
Ability to resolve title procurement issues and coordinate document signatures
Ability to compile, prepare, organize, review, and distribute moderate to complex claims materials
Ability to prepare state forms and filings according to claims and state regulations
Ability to schedule medical appointments and assist with complex claim referrals
Some functions may require training for state certification

Benefits

Comp & perks

Optional work from home on Mondays and Fridays with office collaboration Tuesday through Thursday
Technology and tools provided for office and home workspace
On-site cafeteria stipend or meal allowance, depending on location
Sentry University
Tuition reimbursement program
Group medical, dental, and vision insurance
Parental leave
Pet insurance
Caregiver leave
Wellness resources
HSA, FSA, and Dependent Care FSA options
Paid Time Off
Paid Volunteer Time Off
100% company match on the first 8% contributed to 401(k) each pay period
Immediate 401(k) vesting
Sentry Foundation support for the United Way