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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively resolving issues and providing timely assistance through various communication channels. Proficient in navigating multiple systems and technologies to ensure a quality customer experience.
Highest-signal resume keywords
Customer ServiceIssue ResolutionEffective CommunicationData EntryTechnology Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryProblem-SolvingCritical ThinkingComputer KnowledgeKeyboard Skills
Soft Skills
Human Relations SkillsCreativity
Tools & Technologies
ExcelWord
Industry Keywords
Contact CenterCustomer ExperienceClaim ProcessingHigh-Volume CallsCustomer Retention
About the role
Key responsibilities & impact- Provide quality customer service via phone, email, and chat in a contact center
- Resolve issues using standard procedures under close supervision
- Ensure a quality customer experience for insureds and customers
- Listen to and assess customer needs and take appropriate action
- Build positive relationships and customer confidence, loyalty, and retention
- Provide timely customer service meeting or exceeding service standards
- Receive high-volume telephone calls for the assigned line of business
- Locate, provide, or obtain information and documentation
- Provide instructions on how to proceed with a claim
- Answer, route, or transfer calls as appropriate
- Enter data to begin a claim
- Navigate multiple systems and technologies to provide and gather information
- Document actions taken and resolve service situations accurately
- Record and file information from calls and electronic requests
- Process loss information, documentation, payments, and policy changes
Requirements
What you’ll need- High school diploma
- Ability to meet or exceed attendance requirements with reliable and predictable attendance
- Availability for nights, weekends, and holidays
- Good human relations skills to deal effectively with customer issues professionally
- Ability to communicate effectively and accurately verbally and in writing
- Computer knowledge and keyboard skills
- Familiarity with software applications such as Excel and Word
- Ability to navigate various technology software to research and accurately resolve service situations
- Basic critical thinking, creativity, and problem-solving skills
- Proficiency in Spanish preferred but not required
Benefits
Comp & perks- $1,000.00 sign on bonus over the course of the first year for new hires
- Bilingual new hires receive a total of $1,500.00 sign on bonus
- Additional $1,000.00 sign on bonus for new hires with a Property & Casualty Producers License, paid over 5 months
- Optional work from home on Mondays and Fridays
- Technology and tools provided for office and home workspace
- Dining stipend or meal allowance, depending on location
- Sentry University
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate 401(k) vesting
- Support through the Sentry Foundation, including the United Way