Customer Service Representative

Sentry

. Provide quality customer service via phone, email, and chat in a contact center .

Posted 10/5/2026full-timeUnited StatesMid-LevelSenior💰 $16 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving issues and providing timely support through various communication channels. Proficient in navigating technology and software applications to enhance customer experience and ensure accurate documentation.

Highest-signal resume keywords

Customer ServiceVerbal CommunicationWritten CommunicationProblem-SolvingData Entry

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCustomer ServiceProblem-SolvingCritical ThinkingComputer Skills

Soft Skills

Human Relations SkillsEffective CommunicationCreativity

Tools & Technologies

ExcelWordContact Center Software

Industry Keywords

Customer ExperienceService StandardsClaims ProcessingDocumentationCustomer Retention

About the role

Key responsibilities & impact

Provide quality customer service via phone, email, and chat in a contact center
Resolve issues using standard procedures under close supervision
Serve as the first phone contact for Sentry customers
Ensure a quality customer experience by reducing friction points and ensuring an effortless process
Listen to and assess customer needs and take appropriate action to fulfill requests
Build positive relationships and create customer confidence, loyalty, and retention
Provide timely customer service meeting or exceeding specified service standards
Receive a high volume of telephone calls for an assigned line of business
Locate, provide, or obtain information or documentation
Provide instructions on how to proceed with a claim
Answer questions and route or transfer calls as appropriate
Enter data to begin a claim
Navigate multiple systems and technologies to provide and gather information and document actions taken
Accurately resolve service situations in support of insureds and customers
Record and file information from each call or electronic request in the appropriate system
Process loss information, received documentation, payment processing, and policy changes

Requirements

What you’ll need

High school diploma
Ability to meet or exceed attendance requirements, providing reliable and predictable attendance
Ability to work nights, weekends, and holidays
Good human relations skills to deal effectively with customer issues professionally
Effective and accurate verbal and written communication
Computer and keyboard skills
Familiarity with software applications such as Excel and Word
Ability to navigate various technology software to research and accurately resolve service situations
Basic critical thinking, creativity, and problem-solving skills
Proficiency in Spanish preferred but not required

Benefits

Comp & perks

$1,000.00 sign on bonus over the course of the first year for new hires
$1,500.00 total sign on bonus over the course of the first year for bilingual new hires
Additional $1,000.00 sign on bonus for new hires with a Property & Casualty Producers License, paid over 5 months
Optional work from home on Mondays and Fridays
Technology and tools for office and home workspace
Dining stipend or meal allowance depending on location
Sentry University
Tuition reimbursement program
Group medical, dental, and vision insurance
Parental leave
Pet insurance
Caregiver leave
Wellness resources
HSA, FSA, and Dependent Care FSA options
Paid Time Off
Paid Volunteer Time Off
100% company match on the first 8% contributed to 401(k) each pay period
Immediate 401(k) vesting
Sentry Foundation support for the United Way