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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing commercial liability claims, including conducting investigations, evaluating coverage, and negotiating settlements. Proficient in analyzing complex documents and ensuring compliance with industry regulations.
Highest-signal resume keywords
Claims ManagementNegotiation SkillsDocument AnalysisInsurance Regulations ComplianceEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationCoverage EvaluationLiability DeterminationSettlement NegotiationPolicy ReviewDamage AssessmentLitigated Claims ManagementReserves EstablishmentConflict ResolutionDocument Documentation
Soft Skills
Effective CommunicationConflict HandlingWorkload Management
Tools & Technologies
Claims Processing Software
Industry Keywords
Commercial Liability ClaimsInsurance PoliciesBodily Injury ClaimsProperty Damage ClaimsInsurance CoverageLegal Counsel CoordinationMedical Reports AnalysisAutomobile Claims
About the role
Key responsibilities & impact- Independently manage a caseload of commercial liability claims
- Conduct prompt claim investigations
- Evaluate coverage, determine liability, and settle damages
- Review policies and interpret policy terms, conditions, and language
- Work with coverage counsel as needed
- Take recorded statements from involved parties and witnesses
- Review police reports and compile pertinent evidence
- Analyze potential and high-limit exposures
- Evaluate physical damages and bodily injury claims
- Coordinate with repair shops, medical providers, automobile appraisers, and contractors
- Establish timely reserves
- Negotiate property damage and bodily injury settlements with policyholders, claimants, attorneys, and other insurance carriers
- Manage litigated and non-litigated automobile claims
- Handle complex time-limited demands and defense of litigated files with legal counsel and insureds
- Comply with industry regulations, legal requirements, and internal policies
- Thoroughly document decisions, correspondence, and discussions throughout the claim lifecycle
Requirements
What you’ll need- Bachelor’s degree or related experience
- 3+ years of related work experience
- Thorough knowledge of claims and claims processes
- Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
- Ability to make appropriate claim decisions, prioritize, and manage workload
- Effective verbal and written communication skills
- Ability to handle conflict and negotiate resolutions
- Technology aptitude
Benefits
Comp & perks- Optional work from home on Mondays and Fridays; office collaboration Tuesday through Thursday
- Technology and tools provided for office and home workspace
- Dining stipend or meal allowance, depending on location
- Sentry University
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate vesting of 401(k) funds
- Support through the Sentry Foundation, including United Way initiatives