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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive knowledge of claims processes and the ability to evaluate coverage, determine liability, and negotiate settlements effectively. Proficient in analyzing complex documents and managing both litigated and non-litigated automobile claims.
Highest-signal resume keywords
Claims InvestigationLiability AssessmentNegotiation SkillsClaims DocumentationInsurance Policy Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims KnowledgeCoverage EvaluationDamage AssessmentDocument ReviewConflict Resolution
Soft Skills
Effective CommunicationWorkload Management
Tools & Technologies
Claims Management Software
Industry Keywords
Insurance RegulationsBodily Injury ClaimsProperty Damage SettlementsLegal Counsel CoordinationTimely Reserves
About the role
Key responsibilities & impact- Conduct prompt claim investigations
- Evaluate coverage, determine liability, and settle damages
- Review policies and interpret policy terms, conditions, and language
- Work with coverage counsel when needed
- Take recorded statements from involved parties and witnesses
- Review police reports and compile pertinent evidence
- Analyze potential and high-limit exposures
- Evaluate physical damages and bodily injury claims
- Coordinate with repair shops, medical providers, automobile appraisers, and contractors
- Establish timely reserves based on liability and damage assessments
- Negotiate property damage and bodily injury settlements with policyholders, claimants, attorneys, and other insurers
- Manage litigated and non-litigated automobile claims, primarily mid-level bodily injury files
- Review complex time-limited demands and support defense of litigated files with legal counsel and the insured
- Comply with industry regulations, legal requirements, and internal policies
- Thoroughly document claim decisions, correspondence, and discussions throughout the claim lifecycle
Requirements
What you’ll need- Bachelor’s degree or related experience
- 3+ years of related work experience
- Thorough claims knowledge and knowledge of claims processes
- Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
- Ability to make appropriate claim decisions, prioritize, and manage workload
- Demonstrated effective verbal and written communication skills
- Ability to handle conflict and negotiate resolutions
- Technology aptitude
Benefits
Comp & perks- Optional work from home on Mondays and Fridays; office collaboration Tuesday through Thursday
- Technology and tools provided for office and home workspace
- Dining stipend for on-site cafeteria or meal allowance, depending on location
- Sentry University
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate 401(k) vesting
- Professional development and growth opportunities