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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive claims knowledge with the ability to investigate, evaluate, and resolve litigated claims efficiently. Proficient in negotiation, communication, and compliance with industry regulations and legal requirements.
Highest-signal resume keywords
Claims InvestigationLitigated Claims ManagementNegotiation SkillsAdvanced Communication SkillsConflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationPolicy ReviewDocument AnalysisInsurance RegulationsSettlement Negotiation
Soft Skills
CommunicationConflict ResolutionMentoring
Tools & Technologies
Claims Management Software
Industry Keywords
InsuranceLitigationCoverage AnalysisLegal Compliance
About the role
Key responsibilities & impact- Investigate and resolve litigated claims efficiently and accurately
- Negotiate settlements
- Communicate with policyholders, vendors, and other stakeholders
- Provide prompt claims investigation, evaluation, and settlement or denial of litigated claims
- Verify coverages by investigating and reviewing policy terms, conditions, and language
- Work with coverage counsel on declaratory or summary judgments when required
- Evaluate liability by taking recorded statements and reviewing police reports, accident scene photos, and other evidence
- Negotiate claim settlements with claimants and their legal representatives within assigned authority limits
- Document decisions, correspondence, and discussions throughout the claim lifecycle
- Comply with industry regulations, legal requirements, and internal policies
- Work with and mentor other associates
Requirements
What you’ll need- Bachelor’s degree or equivalent work experience
- 5+ years of related work experience
- Extensive claims knowledge and ability to understand and manage litigated claims
- Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations
- Ability to make appropriate claims decisions, prioritize, and manage workload
- Advanced writing, communication, and presentation skills
- Advanced conflict resolution and negotiation skills
- Technology aptitude
Benefits
Comp & perks- Optional work from home on Mondays and Fridays; office collaboration Tuesday through Thursday
- Technology and tools provided for office and home workspace
- Dining stipend or meal allowance, depending on location
- Sentry University
- Tuition reimbursement program
- Group medical, dental, and vision insurance
- Parental leave
- Pet insurance
- Caregiver leave
- Wellness resources
- HSA, FSA, and Dependent Care FSA options
- Paid Time Off
- Paid Volunteer Time Off
- 100% company match on the first 8% contributed to 401(k) each pay period
- Immediate 401(k) vesting
- Support through the Sentry Foundation, including United Way initiatives