Bilingual Spanish – Member Engagement Coordinator

Senture, LLC

. Make an average of 50 outbound calls per hour using an automated dialer system .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales aptitude and effective communication skills in a high-volume outbound call center environment, while adhering to HIPAA guidelines and maintaining member confidentiality. Proficient in scheduling and managing appointments using multiple systems, with a focus on achieving productivity goals.

Highest-signal resume keywords

Bilingual In Spanish And EnglishHigh-Volume Call Center ExperienceProficiency In Using Multiple Computer SystemsStrong Sales AptitudeAbility To Follow A Fixed Daily Schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingAppointment SchedulingUsing Automated Dialer SystemsHandling Inbound CallsUsing Pre-Approved ScriptsOvercoming ObjectionsMeeting Performance MetricsMaintaining ConfidentialityCompleting Pre-Hire TestingProviding Valid IDs

Soft Skills

Excellent Communication SkillsFriendly And ConversationalMotivated Work EthicAccountabilityAbility To Comply With Feedback

Certifications & Qualifications

High School Diploma Or EquivalentAuthorized To Work In The United States

Industry Keywords

HIPAA GuidelinesResults-Driven EnvironmentPeer CoachingMember PrivacyProductivity Goals

About the role

Key responsibilities & impact

Make an average of 50 outbound calls per hour using an automated dialer system
Offer, explain, and schedule free in-home or virtual health evaluations with licensed providers
Handle approximately 85% outbound and 15% inbound calls
Use pre-approved scripts for consistent and accurate member communication
Overcome objections using effective rebuttals and persuasively present the value of evaluations
Utilize multiple systems to schedule providers for in-home or virtual evaluations
Adjust, reschedule, or cancel appointments as requested
Meet daily performance metrics including appointments, calls, handle time, and productivity
Complete overtime when required based on business needs
Participate in peer side-by-side coaching as needed
Follow HIPAA guidelines to protect member privacy
Report member complaints to supervisors immediately

Requirements

What you’ll need

High School Diploma or equivalent
Fluent in Spanish (read, write, and conversation)
Candidates must be bilingual in Spanish and English
Desire to work in a results-driven outbound call center environment
Strong sales aptitude with a focus on earning monthly incentives
Motivated to achieve productivity goals with a strong work ethic
Excellent communication skills, friendly, and conversational with members
Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
Proficiency in using multiple computer systems simultaneously
Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable
Authorized to work in the United States
Successful completion of pre-hire testing, background check, and drug screening
Provide two valid, in-date IDs and proof of education during onboarding
Reliable, cabled internet service: 20 Mbps upload, 5 Mbps download, latency at or below 100 ms
Satellite, cellular, hotspot, or Wi-Fi connection is not acceptable
Quiet and secure workspace free of distractions; employees must provide their own workspace furniture
Accountability for work schedules and compliance with security standards

Benefits

Comp & perks

2 weeks of paid, mandatory training
All equipment provided
Competitive benefits
Paid time off (PTO)
Growth and development opportunities
Monthly incentive plan; top performers can earn up to $1045.00 in incentives
Additional $250 for the top ten MECs
Scheduled raises up to $15 per hour after two years