Healthcare Member Advocate

Senture, LLC

. Handle inbound and outbound calls to support the healthcare client .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling inquiries and providing support for healthcare-related issues. Proficient in utilizing web-based systems and maintaining accurate documentation while adhering to established protocols.

Highest-signal resume keywords

Customer Service ExperienceEffective Verbal CommunicationEffective Written CommunicationMulti-Tasking AbilityComputer Operation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceBilling SupportClaims ResearchInternet NavigationDatabase Documentation

Soft Skills

Active ListeningProfessional Courtesy

Tools & Technologies

Web-Based SystemsStatistical Contact Center Data

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare Client SupportInbound CallsOutbound CallsCustomer InquiriesInternet Speed Requirements

About the role

Key responsibilities & impact

Handle inbound and outbound calls to support the healthcare client
Deliver exceptional customer service while adhering to established protocols and guidelines
Support members with billing, quoting, medical or pharmacy benefits, requested materials, and claims research
Utilize web-based systems to address and resolve customer inquiries
Answer customer inquiries with professional courtesy according to client-specific instructions
Document each customer's inquiry information into a database
Verify customer information and make corrections and updates as needed
Actively listen and offer additional information to improve the customer experience
Follow up with callers as necessary
Use statistical contact center data to improve performance
Adhere to shifts and schedules

Requirements

What you’ll need

High School Diploma or GED
Prior call center or customer service experience highly desired
Effective verbal and written communication skills
Ability to multi-task
Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
Ability to sit for extended periods of time
Ability to successfully pass a background investigation and drug screen
Must successfully pass preemployment criteria testing and internet speed test
Enclosed and secure work area with zero distractions
Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office
Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload
Hotspots, satellite and wireless internet service is NOT allowed for this role

Benefits

Comp & perks

7 weeks of paid, mandatory training
All equipment provided
Work from home
Competitive benefits
PTO
Growth and development opportunities