Member Engagement Coordinator, Bilingual Spanish

Senture, LLC

. Make an average of 50 outbound calls per hour using an automated dialer system .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales aptitude and excellent communication skills while effectively managing high-volume outbound calls in a results-driven environment. Proficient in scheduling healthcare evaluations and adhering to HIPAA guidelines to ensure member privacy.

Highest-signal resume keywords

Outbound Call ManagementBilingual Communication (Spanish and English)Sales AptitudeHIPAA ComplianceProficiency in Multiple Computer Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingAppointment SchedulingScripted CommunicationObjection HandlingPerformance Metrics AchievementAuto-Dialer ExperienceHigh-Volume Call Center ExperiencePre-Hire TestingBackground Check ComplianceDrug Screening Compliance

Soft Skills

Excellent CommunicationMotivated Work EthicFriendly and Conversational ApproachAccountabilityAdaptability to Feedback

Tools & Technologies

Automated Dialer SystemMultiple Computer Systems

Certifications & Qualifications

High School Diploma or EquivalentAuthorized to Work in the United States

Industry Keywords

Healthcare EvaluationsMember PrivacyResults-Driven EnvironmentOutbound Call CenterProductivity Goals

About the role

Key responsibilities & impact

Make an average of 50 outbound calls per hour using an automated dialer system
Offer, explain, and schedule free in-home or virtual health evaluations with licensed providers
Handle approximately 85% outbound and 15% inbound calls
Use pre-approved scripts for consistent and accurate member communication
Explain the purpose and details of healthcare evaluation scheduling
Overcome objections using effective rebuttals and guide prospects toward scheduling
Utilize multiple systems to schedule providers for in-home or virtual evaluations
Adjust, reschedule, or cancel appointments as requested
Meet daily performance metrics for appointments, calls, handle time, and productivity
Complete overtime when required based on business needs
Participate in peer side-by-side coaching as needed
Follow HIPAA guidelines to protect member privacy
Report member complaints to supervisors immediately

Requirements

What you’ll need

High School Diploma or equivalent
Fluent in Spanish (read, write, and conversation)
Bilingual in Spanish and English
Desire to work in a results-driven outbound call center environment
Strong sales aptitude with a focus on earning monthly incentives
Motivated to achieve productivity goals with a strong work ethic
Excellent communication skills; friendly and conversational with members
Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality
Proficiency in using multiple computer systems simultaneously
Previous experience in high-volume back-to-back call centers and with auto-dialers is highly desirable
Authorized to work in the United States
Successful completion of pre-hire testing, background check, and drug screening
If hired, provide two valid, in-date IDs and proof of education during onboarding
Reliable cabled internet service with 20 Mbps upload, 5 Mbps download, and latency at or below 100 ms
Satellite, cellular, hotspot, or Wi-Fi connection is not acceptable
Quiet and secure workspace free of distractions
Employees must provide their own workspace furniture
Accountability for work schedules and compliance with security standards

Benefits

Comp & perks

2 weeks of paid, mandatory training
All equipment provided
Competitive benefits
Paid time off (PTO)
Growth and development opportunities
Monthly incentive plan; top performers can earn up to $1045.00 in incentives
Top ten MECs qualify for an additional $250
Fully remote, work-from-home arrangement