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Outbound Patient Enrollment Supervisor
Senture, LLC. Lead, mentor, and develop a team of contact center agents .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities to develop and mentor contact center agents while driving performance to meet client satisfaction goals and operational KPIs. Proficient in analyzing data to inform decisions and improve team productivity in a fast-paced environment.
Highest-signal resume keywords
Supervisory ExperienceLeadership SkillsCoaching SkillsData AnalysisCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance EvaluationQuality MonitoringProductivity Metrics TrackingConflict ResolutionProblem SolvingMicrosoft Office ProficiencyInternet-Based SystemsBusiness Software Usage
Soft Skills
Verbal CommunicationWritten CommunicationTeam DevelopmentEngagementAccountability
Tools & Technologies
Telephone PlatformsMicrosoft WordMicrosoft ExcelMicrosoft Access
Industry Keywords
Contact CenterCustomer ServiceHealthcare ExperienceHIPAA ComplianceOutbound Call Center Experience
About the role
Key responsibilities & impact- Lead, mentor, and develop a team of contact center agents
- Plan, assign, and direct daily work activities
- Conduct weekly coaching sessions and provide ongoing performance feedback
- Monitor and evaluate calls to ensure quality, compliance, and adherence to client procedures
- Track individual and team productivity metrics and identify opportunities for improvement
- Complete weekly, monthly, quarterly, and annual performance evaluations
- Communicate procedural and policy changes and ensure team understanding and compliance
- Address employee, customer, and client concerns in a timely and professional manner
- Foster a positive team culture focused on engagement, accountability, and results
- Support employee recognition, corrective actions, promotions, and other personnel decisions
- Drive performance to meet client satisfaction goals and operational KPIs
- Provide day-to-day leadership, coaching, quality oversight, and operational support
- Support the growth, scalability, and success of new business programs
Requirements
What you’ll need- Previous supervisory experience in a contact center or customer service environment
- Strong leadership, coaching, and team development skills
- Excellent verbal and written communication skills
- Proven ability to analyze data, make informed decisions, and drive results
- Strong problem-solving and conflict-resolution abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Microsoft Office applications, including Word, Excel, and Access
- Healthcare and HIPAA experience preferred
- Previous outbound call center experience preferred
- Bachelor's degree preferred, or an equivalent combination of education and experience
- Two or more years of supervisory experience in customer service, sales, or a high-volume contact center environment
- Regular and reliable attendance is required
- Ability to work onsite as needed to support staff and business operations
- Ability to sit for extended periods and work extensively on a computer
- Ability to use internet-based systems, business software, and telephone platforms effectively
- Must be able to perform essential job functions with or without reasonable accommodation
- Must be available to work any shift between 7:00 AM and 7:00 PM CST, Monday through Sunday
Benefits
Comp & perks- Work-at-home opportunities
- Onsite opportunities
- Limited travel may be required