Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Sequoia Connect

Application Support

Sequoia Connect

. Provide L2/L3 support . Monitor production streams and ensure maximum system availability . Maintain expert knowledge of workflow designs for supported enterprise applications . Troubleshoot, review, analyze, and

Posted 9/22/2026full-timeRemote • MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in L2/L3 application and production support, with a strong focus on troubleshooting complex issues, managing software upgrades, and ensuring compliance with IT processes. Proficient in stakeholder management and familiar with ITSM frameworks and enterprise monitoring tools.

Highest-signal resume keywords
L2/L3 Application SupportTroubleshooting Complex Production IssuesSoftware Upgrades ManagementStakeholder ManagementITSM Frameworks Familiarity

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingCode FixesSoftware PatchesWorkflow AnalysisProduction MonitoringIncident ResolutionJob Failure AnalysisSoftware DeploymentNT CertificationCloud-Native Foundations
Soft Skills
Emotional IntelligenceResilienceAgile Delivery Focus
Tools & Technologies
Enterprise Monitoring ToolsITSM Frameworks
Industry Keywords
Production SupportEnterprise EnvironmentBusiness Process Compliance

Tech Stack

Tools & technologies
CloudITSM

About the role

Key responsibilities & impact
  • Provide L2/L3 support
  • Monitor production streams and ensure maximum system availability
  • Maintain expert knowledge of workflow designs for supported enterprise applications
  • Troubleshoot, review, analyze, and resolve production issues, including job failures
  • Apply code fixes and software patches to resolve escalated incidents
  • Onboard new software versions and upgrades for NT Certification, packaging, and deployment
  • Work directly with business partners to analyze and resolve queries
  • Ensure compliance with controlled business and IT processes
  • Monitor and address system alerts
  • Escalate critical production issues to relevant teams and management

Requirements

What you’ll need
  • Proven experience providing L2/L3 application and production support in an enterprise environment
  • Strong ability to troubleshoot, analyze, and resolve complex production issues and workflow job failures
  • Experience investigating code bases to apply temporary or permanent code fixes and patches
  • Experience managing software upgrades, NT Certification, packaging, and deployments
  • Excellent stakeholder management skills with IT and Business teams
  • Resilience, emotional intelligence, and focus on agile delivery
  • Deep understanding of the difference between coding and engineering
  • Familiarity with ITSM frameworks and enterprise monitoring tools
  • Familiarity with cloud-native foundations or AI coding assistants
  • Advanced oral English
  • Advanced Spanish

Benefits

Comp & perks
  • Continuous learning opportunities
  • Exposure to high-impact projects and complex engineering challenges
  • Growth-focused workplace
  • Flexible work arrangement
  • Remote work
  • Collaboration with global teams
  • Opportunity to work with AI-driven automation and cloud solutions