Design Advisor

Serena & Lily

. Embody and operate by the Serena & Lily Brand Ethos .

Posted 10/14/2026full-timeSan Diego • California • United StatesJunior💰 $24 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering exceptional client service and product knowledge in the home furnishings sector, while effectively utilizing technology for communication and sales processes.

Highest-signal resume keywords

Retail Sales ExperienceClient Service ExcellenceProduct Knowledge in Home DesignMacBook Proficiency2D and 3D Rendering Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Retail SalesProduct Knowledge2D Rendering3D RenderingPOS System ProficiencyMerchandisingOrder Processing

Soft Skills

Excellent CommunicationTeam CollaborationProblem-SolvingSelf-StarterClient Engagement

Tools & Technologies

MacBookZoom

Industry Keywords

Home FurnishingsClient RetentionBrand StewardshipCustomer ExperienceInterior Design

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Embody and operate by the Serena & Lily Brand Ethos
Act as a brand steward in interactions with clients, designers, vendors, and co-workers
Create a warm, welcoming, inspiring, on-brand client experience
Provide design advice, product knowledge, and product recommendations in-store and through virtual design appointments
Contribute to brand sales goals
Resolve client needs through swift communication and partnership with leadership
Drive customer retention and loyalty through order and quote follow-up
Assist with receipt of shipments, transfers, and merchandising
Ensure the selling floor is presented and stocked to brand standards
Proactively clientele using Serena & Lily leads, including for Trade Program customers
Perform other tasks assigned by Leadership

Requirements

What you’ll need

1 year of retail or relevant sales experience in interiors/home furnishings, relevant retail brand, or client service industry
Excellent communication skills and willingness to engage with clients
Proven ability to deliver excellent on-brand client service and demonstrate best practices
Proven ability to sell using product knowledge, brand inspiration, and design/décor
Ability to use a MacBook for web navigation, email, and Zoom
2- and 3-D rendering experience is a plus
Passion for home design and ensuring an outstanding customer experience
Willingness to ask questions and seek solutions; self-starter
Ability to work in a team environment
Strong sense of personal style
Ability to process information and merchandise through computer and POS systems
Ability to freely access all areas of the store, including selling floor, stock area, and register area
Ability to operate and use all equipment necessary to run the store
Ability to climb ladders
Ability to move or handle merchandise generally weighing 0–50 pounds
Ability to work varied hours/days, including weekends and holidays

Benefits

Comp & perks

Monthly team-based incentive
Medical insurance
Dental insurance
Vision insurance
Basic life insurance
Company 401(k) plan
Fourteen days of PTO accrued during the first year for full-time employees
Seven paid holidays throughout the year
Additional perks
Virtual design appointments