Senior Product Manager, Operations – Commercialization

Serve Robotics

. Own the product roadmap for Operations & Commercialization .

Posted 11/5/2026full-timeRemote • United States, CanadaSenior💰 $165,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on operational performance, delivery quality, and user experience. Proficient in utilizing analytics and AI-enabled tools to drive product development and improve workflows in complex operational environments.

Highest-signal resume keywords

Product Management ExperienceOperational Performance MetricsAI-Enabled Tools ProficiencyAPIs and Integrations DevelopmentCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AnalyticsRoot-Cause AnalysisSQLUser-Discovery SkillsDelivery Quality MetricsIterative Release ManagementIncident ManagementWorkflow AutomationFleet Management SystemsMulti-Sided Marketplace Development

Soft Skills

Excellent CommunicationStakeholder ManagementStrong PrioritizationJudgment SkillsInfluencing Cross-Functional Teams

Tools & Technologies

AI AgentsLLM ToolsDashboardsConnected SystemsRemote Assistance Tools

Industry Keywords

LogisticsMobilityMarketplacesField ServicesEnterprise Workflows

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the product roadmap for Operations & Commercialization
Define success measures for operational performance and delivery quality
Use operational data, customer and partner feedback, and field observation to identify root causes and prioritize opportunities
Build scalable workflows for robot supervision, deployment, and dispatch
Improve delivery reliability through issue detection, remote interventions, exception handling, incident follow-up, and service recovery
Elevate customer, merchant, and public experience through dependable interactions
Enable commercial launches through product capabilities, integrations, onboarding workflows, and SLA guardrails
Scale market deployments with repeatable capabilities and workflows
Own products from concept through launch and iteration
Drive execution with Engineering through scoped, sequenced, iterative releases
Use analytics and AI-enabled tools, including LLM-based analysis or agents, to investigate data and prototype workflows
Coordinate cross-functional quality initiatives with Analytics, Engineering, Operations, Program Management, Safety, Support, and Field Operations
Travel periodically to operating markets and partner sites to observe workflows, support launches, and validate product performance
Work with live physical operations while balancing iteration, reliability, and safety

Requirements

What you’ll need

6+ years of product management experience taking software products from discovery through launch and iteration
Experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows
Strong user-discovery skills
Technical fluency with APIs, data flows, connected systems, and product analytics
Ability to define and use metrics to improve reliability, delivery quality, efficiency, user experience, or business performance
Strong prioritization and judgment
Practical experience using AI-enabled tools or LLMs
Track record of shipping iteratively with Engineering
Excellent written and verbal communication, stakeholder management, and ability to influence cross-functional teams
Familiarity with fleet management, dispatch, remote assistance, incident management, maintenance, or field-service systems
Experience building partner-facing APIs, integrations, onboarding workflows, or multi-sided marketplace products
Hands-on analytics skills such as SQL and dashboards, or experience using AI agents, LLM tools, and code-interpreters
Experience owning delivery-quality or reliability metrics, conducting root-cause analysis or incident reviews, or supporting release management
Must answer whether employment visa sponsorship will be required

Benefits

Comp & perks

Equity
Periodic travel to operating markets and partner sites