Operations Lead

Serverfarm

. Manage the InCommand Operations team day to day: set priorities, coach and develop engineers, conduct performance reviews, and recruit as the team grows .

Posted 10/27/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing data center operations, including team leadership, project coordination, and customer onboarding. Proficient in data extraction, validation, and the use of AI tools to enhance operational efficiency.

Highest-signal resume keywords

Data Center Operations ManagementSCADA Systems ExperienceAdvanced Excel and Power QueryAI Tools UtilizationProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLPythonPowerShellREST APIsData InterpretationTelemetry Point ValidationConstruction Document AnalysisAutomation DevelopmentData Validation WorkflowsBulk-Upload Preparation

Soft Skills

Plain CommunicationProblem-SolvingCoaching and DevelopmentCustomer EngagementTeam Leadership

Tools & Technologies

DCIM PlatformsCMMS PlatformsBMS SystemsEPMS SystemsNlyteSunbirdHyperviewMCIMClaudeChatGPT

Certifications & Qualifications

ITIL CertificationPMP Certification

Industry Keywords

Data CenterCritical FacilitiesIT InfrastructureOperations ManagementPerformance ReviewsCustomer OnboardingRisk TrackingIssue ResolutionPreventive MaintenanceMonthly Reporting

Tech Stack

Tools & technologies

PMPPythonSQL

About the role

Key responsibilities & impact

Manage the InCommand Operations team day to day: set priorities, coach and develop engineers, conduct performance reviews, and recruit as the team grows
Own the team's operating standards, document and maintain procedures, and ensure consistent training
Lead onboarding of new customers and sites from kickoff through go-live, including planning, scheduling, customer working sessions, risk tracking, progress reporting, and issue resolution
Build each site's InCommand record from construction documents and floor walks, covering spaces, racks, power paths, cooling, devices and cross-connects
Prepare and load bulk-upload worksheets and work with Integrations to define and validate required telemetry points
Use AI assistants and automation to convert drawings, asset lists and field notes into structured, validated data
Build repeatable extraction and validation workflows and audit existing site data for discrepancies
Support sites and customers with platform use including power capacity monitoring, space and rack layouts, device lifecycle, ports and cross-connects, billing data, CMMS asset tracking, preventive maintenance, checklists, critical spares, and monthly reporting
Train customers and site teams so the service desk is their first point of contact
Represent users to development teams by reproducing defects, documenting issues, writing enhancement requests, testing releases, and maintaining help documentation
Partner closely with Integrations and development teams

Requirements

What you’ll need

5+ years in or around data centers (operations, critical facilities, IT infrastructure or DCIM), including 2+ years formally managing engineers or technicians, with responsibility for priorities, coaching, performance reviews and hiring
Led projects end to end, coordinating with internal teams and external customers, owning scope, schedule, stakeholders and status
Experience with SCADA systems (BMS and EPMS)
Ability to read and interpret data center construction documents: single-line diagrams, floor plans, rack elevations and panel schedules
Daily use of AI tools (Claude, ChatGPT or similar) to extract, structure and validate data; built prompts and automations
Strong data skills: advanced Excel and Power Query, SQL, and structured formats such as CSV and JSON
Plain communication and confidence leading customer working sessions and explaining technical findings to non-technical audiences
Ability to work through difficult problems to resolution independently
Preferred: experience with a DCIM, DCFM or CMMS platform (Nlyte, Sunbird, Hyperview, MCIM or similar)
Preferred: Python or PowerShell scripting and REST APIs
Preferred: direct support of colocation customers, including reporting and billing data
Preferred: ITIL or PMP certification

Benefits

Comp & perks

Paid time off
Paid holidays
401(k)
Full coverage medical, dental and vision
Bonus as part of the compensation package